HomeComplaintsSwiper Casino - Player's withdrawal is delayed.

Swiper Casino - Player's withdrawal is delayed.

Amount: €500

Swiper Casino
Safety Index:Very high
Submitted: 01 Oct 2024
Case opened Current status

Waiting for player to reply

6d 23h 55m 24s

Case summary

4 minutes ago

The player from Spain is experiencing delays with their withdrawal.

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1 week ago
Translation

After several days of waiting, they keep giving me the runaround and haven't solved anything. The money is still up in the air.

Automatic translation:
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1 week ago

Dear JuanitoFv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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1 week ago
Translation

Great, thanks

Automatic translation:
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6 days ago

I appreciate your cooperation, JuanitoFv. I will set the timer for an additional 6 days to allow the casino two full weeks to process the payment. If there’s no development by Sunday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

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4 minutes ago

Dear JuanitoFv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

JuanitoFv has 6d 23h 55m 24s to reply

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