Super Slots Casino - Player complains that he didn’t win anything.

I want to share this from my playing experience with Super Slots.

I've made a $50 deposit and they said I wasn't eligible for the bonus and needed to make a few more deposits.

I was upsetting and I didn't win any of my games by then.

I wouldn't recommend this to anyone who would like to play at Super Slots.

Thank you for your consideration and your time in reviewing this matter.

Sincerely

Alex L T***** A******

Dear grumpymonkey0617,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

That's okay.

I'm just doing this for others who deserve to know that.

Thank you.

Thank you, grumpymonkey0617, for your reply. I can assure you that your complaint will remain visible to other players even if it'll be closed.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.