SupaCasi Casino - Player’s deposit seems to be lost.

I made a bank transfer of 5000 jpy, but it was not reflected even after 24 hours.

I have decided to give up.

If I had seen the poor reviews on this site earlier, I would not have signed up for this casino, but I think it is a problem that this malicious casino is recommended by other sites.

Dear kwypc2d8rh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your bank. They need to investigate, but bear in mind, that it’s a complicated process that can take up to one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear kwypc2d8rh,

Please contact us via Email or Live Chat with information regarding your deposit such as payment method, amount, date in order to further review and credit the amount.

Kindly note that the amount may have already been recredited to you by the financial institution you used.

Kind regards,

The SupaCasi Team

Dear kwypc2d8rh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.