The player from Tennessee had submitted a withdrawal request less than two weeks before he contacted us, but he hadn't received his winnings. We had advised him that it was normal for withdrawals to take some time due to possible KYC verification or a high volume of withdrawal requests. However, the player decided to wager his winnings and requested the closure of the case.
Sunrise Slots Casino - Withdrawal of player's winnings has been delayed.
Amount: $1,000
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Yes they want send me my money through my Bitcoin address because I didn’t use it to deposit so now I’m asking them to send me a check and they keep messing with me about issuing a check they say they can’t send a check to me and it’s because they r confusing farmers merchants bank with my bank witch is farmers bank and I’ve already deposited a international check that cleared from a online casinio can u help me with this plz
Public
Public
10 months ago
Dear Moongoon69,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
9 months ago
I said it was to much trouble just played it off thank u for your help close the case please
Public
Public
9 months ago
Thank you for your reply, Moongoon69. I am sorry to hear that. Since you wagered your winnings, I will now close this complaint. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
