Sunrise Slots Casino - The withdrawal was approved, but the Casino site is now unavailable.

Casino withdrawal manager approved Oct 16...Friday Nov 10 the should have been the day I got paid no longer....anyways that casino on the day the money was due to be paid worked could login and play do whatever...now if I try to load the site it's not even online...scammers before took along time to pay and never as I'd unti I Posted complaints...sad casino really

Dear Theking2323,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you provide information on the most recent instance when you managed to access your casino account successfully?
• Has your account been verified without any issues in the past?
• Have you attempted using different devices to access the website?

In recent days, we have received numerous complaints regarding several casinos within this group experiencing the same issue of inaccessibility. We have reached out to the Casino Representative and will keep you updated on any further developments as soon as we receive a response from the casino.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Theking2323,

Have you succeeded in accessing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.