The player from Canada had a withdrawal approved on October 16. However, by November 10, the casino site was no longer accessible. We rejected the complaint because the player didn't respond to our messages and questions.
Sunrise Slots Casino - The withdrawal was approved, but the Casino site is now unavailable.
Amount: 100 USDC
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
Casino withdrawal manager approved Oct 16...Friday Nov 10 the should have been the day I got paid no longer....anyways that casino on the day the money was due to be paid worked could login and play do whatever...now if I try to load the site it's not even online...scammers before took along time to pay and never as I'd unti I Posted complaints...sad casino really
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1 year ago
Dear Theking2323,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you provide information on the most recent instance when you managed to access your casino account successfully?
- Has your account been verified without any issues in the past?
- Have you attempted using different devices to access the website?
In recent days, we have received numerous complaints regarding several casinos within this group experiencing the same issue of inaccessibility. We have reached out to the Casino Representative and will keep you updated on any further developments as soon as we receive a response from the casino.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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12 months ago
Dear Theking2323,
Have you succeeded in accessing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
