The player from Austria faced multiple cancellations of their withdrawal request over the past two weeks without explanation. They had asked for KYC verification, but the casino stated it was not needed at that time. The player was attempting a new withdrawal via crypto. The issue was resolved successfully as the player received their withdrawal after the Complaints Team provided assistance and notified the casino of the complaint.

The player from Canada faced issues with a withdrawal of 340€, as the casino demanded extensive verification documents, including old bank and credit card statements, which they continued to deny without explanation. Despite providing the required information, including images of compromised credit cards, he remained unable to access his funds. After threatening to file a complaint with the Complaints Team, the casino resolved the issue by processing his payment without needing the documents. The complaint was then marked as resolved.

The player from Finland had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The complaint was addressed, and the casino was contacted for clarification regarding the player's winnings. After providing the necessary information, the casino confirmed that the withdrawal had been processed, and the player later confirmed receipt of the funds. The complaint was marked as resolved.

A Cadoola Casino player reported a six-week delay on their payout despite following all verification steps and contacting customer service multiple times. After several failed payment attempts to valid accounts in the player’s name, customer service was unable to resolve the issue, prompting the player to escalate the complaint.

The player from Australia had deposited $500 AUD in Litecoin into the casino wallet, but after six confirmations, the funds did not appear in the balance. Despite multiple follow-ups with chat support, he did not receive a resolution or timely communication from the finance team regarding his deposit. After four days of waiting, the missing $485 was eventually credited to his balance due to an issue described as "duplicated invoicing." The complaint was marked as resolved by the Complaints Team.

The player from Germany had been attempting to obtain information about a pending withdrawal since August 30, 2024, but had not received the funds despite making multiple inquiries via live chat. The casino provided vague responses regarding payment provider issues and urgency, yet the withdrawal status remained unresolved. The Complaints Team had engaged with both the player and the casino, requesting necessary documentation to clarify the situation. However, the player had not responded to the team's inquiries, leading to the complaint being rejected due to insufficient information.

The player from Poland faced account verification issues with Cadoola Casino, having submitted appropriate documentation, including a utility bill and a Czech residence permit. Despite her efforts to meet the requirements, the casino requested additional government-issued documentation for verification, which was unnecessary given her legal status in Poland. The Complaints Team intervened and requested assistance from the casino, which ultimately confirmed that the player's account was verified and the withdrawal of €500 had been completed. The player was asked to confirm the successful withdrawal and indicate if further assistance was needed but as they didn't respond the complaint was rejected.

The player from Portugal requested a withdrawal of 500€, but her account was unexpectedly blocked for two days, leaving her unable to access it or communicate with customer support. After a thorough review, it was confirmed that she had canceled her own withdrawal requests and subsequently used the funds for additional gameplay, leading to the depletion of her balance. The casino closed her account following her request for account closure due to the lack of a bonus offer. Consequently, the complaint was deemed unjustified, and no further assistance could be provided due to the depletion of her balance.

The player from Poland faced a frozen account following a withdrawal attempt, which was canceled without explanation. The issue was resolved after the player provided the necessary information and completed the requested verification process. The casino confirmed the player's payment method and subsequently released the winnings. The complaint was marked as 'resolved' by the Complaints Team after the player successfully received the funds.

The player from Spain had two pending withdrawals totaling 500 EUR since the previous Sunday and had contacted customer service daily without resolution. Despite depositing over 1,000 EUR that month, the withdrawals remained unprocessed, and he decided not to deposit further until the issue was resolved. We informed him that it was usual for withdrawals to take some time and advised patience, suggesting a 14-day waiting period. The player later confirmed the problem was resolved, and we marked the complaint as resolved.

The player from Finland had made two withdrawals totaling €999 about two months prior. Despite verifying the account three weeks later and repeatedly contacting live chat over four weeks, the withdrawals had yet to be approved. After extensive communication, the casino had confirmed that the player's account was successfully verified and that the withdrawals were paid out on September 6th. The player stopped responding and did not confirm any of this and therefore the complaint was ultimately rejected.

The player from Germany had been unable to withdraw his winnings of 480 Euros due to his account being frozen. Despite having been able to deposit funds, he hadn't been able to withdraw or reach support. After he contacted the Complaints Team, they had sought clarification from the casino. The casino had responded that they were looking into the technical issues and exploring the possibility of a manual withdrawal. The player had requested the complaint to remain open until he received his winnings. After some correspondence, the casino had processed the payment and the player confirmed the receipt of his winnings. As a result, the complaint had been resolved successfully.

The player from Turkey had encountered issues with Cadoola Casino's verification process, specifically regarding VPN usage. Despite having provided the necessary documents and proving he was unable to access the site without a VPN due to local restrictions, the casino's verification had been delayed for over 21 days. The issue has been resolved and the player was able to proceed with the verification. While waiting for the confirmation about the receival of the player's winnings they stopped responding and we rejected the complaint.

The player from Greece had deposited 20 euros, which had been deducted from his bank account but did not appear in his casino account. The casino had suggested the issue might have been with the payment provider or bank. We had advised the player to contact his payment provider and refrain from making further deposits until the issue was resolved. We also extended the timeline for resolution by an additional 21 days. However, due to lack of further communication from the player, we were unable to proceed with the investigation and had to reject the complaint.

The player from Portugal had requested account closure due to gambling addiction problems. Despite his self-exclusion request, the casino had permitted him to deposit and bet €855. The player had complained that the casino did not respect the rules of responsible gaming. After a series of communications between the player, the casino, and the complaints team, the casino resolved the issue by directly communicating with the player. The player confirmed that the issue had been resolved. We had marked the complaint as 'resolved' in our system.

A Cadoola Casino player reported extreme difficulty reaching the casino's support, especially when trying to verify their account. The player repeatedly sent the necessary documents to the provided email addresses, only to receive error messages indicating the emails were undeliverable. Additionally, customer support was unresponsive via live chat. The complaint remains open.

A player at Cadoola Casino has reported waiting over six weeks for their first withdrawal, encountering multiple delays despite providing the requested documents and contacting support. Customer service responses did not resolve the delay, leading the player to file a complaint. The issue remains open.

A player reported that two Cadoola Casino withdrawals, totaling $375 CAD, have been delayed well beyond the usual processing time despite multiple contacts with customer support. The player was informed the transactions were at the “final stage,” but as of the complaint date, no progress has been made, leaving the case unresolved.

The player from Greece had experienced delays with his withdrawal. Despite having received assurances from the casino about the security of his funds, he had been concerned due to unclear responses. We had advised him to wait for up to 14 days for his winnings to appear in his account, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. After waiting for the recommended period, the player had confirmed that his withdrawal issue was successfully resolved. The complaint was subsequently marked as 'resolved' by us.

The player from Kazakhstan had raised an issue regarding outdated bonus information on the casino's platform. Despite our efforts to better understand the situation by asking for more details and extending the timer for her response, the player did not provide any further information. As a result, we were unable to proceed with the investigation and the complaint was rejected.

The player from Spain had faced an issue with Cadoola Casino where his account was closed without explanation after he had won €4,200. The casino had stated that the account was closed due to the player creating multiple accounts, which was against their terms and conditions. The casino had agreed to refund the player's initial deposit of €475. However, the player had reported not receiving the refund even after several weeks. Cadoola Casino had claimed the refund was processed, but the player's bank, Revolut, could not trace the transaction. The casino then had requested additional documents from the player to resolve the issue. Despite having provided all requested documents, the player's issue remained unresolved. The casino had claimed the issue was with the payment provider and out of their control. The Complaints Team had concluded that as the delay was not caused by the casino, they could not assist further.

The player from Ireland requested a withdrawal more than two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet due to unsuccessful verification. The complaint was rejected because the player provided forged documents which is against the casino's terms and conditions.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got blocked for an unknown reason. The casino responded and stated that the account was closed due to detecting links to multiple other accounts. It was decided that the player should be able to complete the verification process. Unfortunately, after providing the required documents, the player was informed that they had failed the verification process due to having received the money in their bank account from the user of one of the other accounts. The player explained that she played at the casino from college, as did approximately 14 of her friends, and one such friend was the user of the other account. After much discussion and a review of all of the evidence and information provided, the casino decided to pay the player their winnings in this case. The player received the payment and the complaint was resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria was experiencing difficulties withdrawing their winnings due to an ongoing additional verification. The issue was eventually successfully resolved and the player received his winnings.

The player from Germany made a deposit but he hasn't received the deposit bonus. The casino didn't provide any explanation. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been processed successfully, leading to the complaint being marked as 'Resolved' in our system. We appreciated the player's cooperation and encouraged them to reach out for any future issues.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After confirming that the player had previously withdrawn successfully and that KYC was not required, we facilitated communication with the casino. Eventually, the player received his winnings, leading to the resolution of the complaint.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Her money had not been received yet. After multiple communications regarding canceled withdrawals and ongoing delays, the issue was resolved, and the player confirmed receipt of her winnings. The Complaints Team marked the complaint as 'Resolved' in their system.

The player from Greece had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was resolved as the player confirmed receipt of her winnings. We appreciated her cooperation and marked the complaint as 'resolved' in our system.

The player from Germany had been waiting for 14 days for his withdrawal, following three separate requests. He received repetitive responses from support and had not been asked for any KYC documentation, suspecting that the casino was intentionally delaying the process. The issue was resolved when the player's winnings were paid out on the same day the complaint was addressed. The Complaints Team marked the complaint as resolved.

The player from Greece had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. After several communications regarding the delay, she confirmed that her winnings had arrived, leading to the resolution of the issue. The Complaints Team marked the complaint as resolved following her confirmation.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player confirmed that the money had arrived. We appreciated the player's cooperation and marked the complaint as 'resolved' in our system.

The player from Poland had been waiting for 12 days for approval of his withdrawal and had consistently received the same response from chat support. He had not been asked to verify his account. The issue was resolved when the player received confirmation via email that his withdrawals had been processed, and he subsequently received his funds. The complaint was marked as resolved.

The player from the Czech Republic had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved as the player received all the funds he needed from Casino Legiano. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for the player's cooperation.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. After communication with the player, it was confirmed that both payments had landed in his bank account. The issue was marked as resolved in the Complaints Team's system.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved when the player confirmed receipt of the final withdrawal payment of €500. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation throughout the process.

The player from Austria had repeatedly requested that her casino account be permanently closed, but her requests were ignored, as she continued to receive emails and messages from the casino. She expressed disappointment over the lack of action and insisted on complete closure with no possibility of reopening. The Complaints Team intervened, confirming with the casino that her account had been permanently closed and all marketing communications had been turned off. The issue was resolved satisfactorily, and the complaint was marked as 'resolved' in the system.

The player from Austria had previously requested account closure and self-exclusion due to gambling addiction, which the casino confirmed. However, he continued to receive promotional emails and discovered that his account was still active, leading to deposits of approximately €480 after a moment of weakness. He contacted customer service for clarification and a refund for those deposits, but their responses were confusing. The issue was resolved when the casino refunded the player's last deposits of €480, closed his account, and ceased promotional communications, which was confirmed by the player.

The player from Austria faced issues with depositing money to the casino and had received threats regarding the potential clearance of her account and non-payment of her winnings. The issue was resolved as the player confirmed that her winnings had been paid out. The Complaints Team marked the complaint as 'resolved' in their system and appreciated the player's cooperation.

The player from France reported an abusive closure of her account at Legiano casino without a legitimate reason, despite the casino having confirmed normal activity prior to the closure. She asked for her account to be reopened and her winnings of over 6300 euros to be paid out. The issue was resolved when the Complaints Team facilitated communication between the player and the casino, leading to the verification of her account and the processing of her pending withdrawals. The player confirmed that her complaint was now resolved and expressed gratitude to both the Complaints Team and the casino.

The player from Ontario had requested his account closure since April 14 due to a gambling problem but received no response from support. Instead, he was contacted by the VIP department with promotions, despite making multiple pleas to close his account. He expressed concern that the casino was not following safe gambling procedures. The issue was resolved when the casino finally processed his refund after a lengthy back-and-forth communication, and he confirmed receipt of the funds, expressing satisfaction with the outcome.

The player from Italy had requested withdrawals of 500 and 495 two weeks ago but had not received the funds despite making multiple inquiries to support. He encountered delays. The complaint was marked as 'resolved' in the system, acknowledging the excessive wait time for the withdrawal, after the player confirmed the winnings were paid out. The player was encouraged to reach out for future assistance if needed.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player experienced a cancellation of the initial withdrawal due to a system error but successfully received her winnings after reinitiating the request. The issue had been marked as resolved by the Complaints Team, who confirmed the resolution and expressed appreciation for her cooperation.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player experienced delays and a lack of communication from the casino regarding the status of his withdrawal. Eventually, the player confirmed that the winnings were paid to him on Easter, leading to the resolution of the issue. The complaint was then marked as resolved by the Complaints Team.

The player from Germany reported that his account had been closed since March 24, 2025, yet the casino claimed otherwise. He had €11 remaining in his account and had been waiting over two weeks for a refund. After a series of communications regarding account verification and document submission, the casino confirmed that the player's balance had been successfully refunded. The issue was marked as resolved by the Complaints Team.

The player from Germany reported struggling with gambling addiction, which led to a significant loss of €7,000. Despite his requests for account closures and self-exclusion at both Robocat Casino and Legiano, the casinos ignored or avoided his requests, prompting him to seek assistance for a potential refund. The issue was resolved when the player received a refund of €2,790 from Legiano Casino after confirming his payment preference in Bitcoin. The Complaints Team assisted throughout the process, ensuring the player was informed and supported until the resolution was achieved.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After multiple communications regarding delays and partial payments, the player's outstanding amount of €2,500 had been successfully processed and completed by the casino after nearly two months. The issue had been resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced issues with a €300 withdrawal, claiming that the funds had not been received despite the casino asserting that the payment had been processed. After ongoing communication, the issue was resolved, and the player confirmed that the money had finally been paid out. We marked the complaint as 'resolved' in our system.

The player from Austria had made multiple written requests to close her account, but the casino had not taken any action. She had requested account closure due to gambling addiction. The casino subsequently confirmed that her account was now permanently closed. The issue was marked as resolved.

The player from Austria wanted to self-exclude his account but received no response from the casino. The issue was resolved when the casino's customer support permanently closed his account after he expressed frustration over the lack of response to his self-exclusion requests. The player confirmed that the account was now blocked, leading the Complaints Team to mark the complaint as resolved.

The player from Italy experienced delays with his withdrawal requests made two weeks prior at Legiano casino, which remained under verification despite the stated processing time of 3-5 working days. He reported receiving unhelpful responses from customer support and sought assistance. The Complaints Team intervened, leading to the processing of all pending withdrawals after nearly a month. The player confirmed receipt of his funds, and the case was marked as resolved.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player encountered issues with the withdrawal process and was informed that it needed to be completed via bank transfer instead of fast transfer. After further communication and confirmation from the casino that the payment was being prioritized, the player successfully received the withdrawal. The complaint had been marked as resolved by the Complaints Team.

The player from Germany had €13,900 in his account, with three withdrawals of €800 each on hold since March 14th and 15th. Despite being informed that his withdrawal had priority, he had not received any updates or responses by email for four days, raising suspicion about the fairness of the payment process. After multiple communications with the casino and the Complaints Team, he received a total of €12,400, resolving the issue. The Complaints Team marked the complaint as 'resolved' following the successful payout.

The player from Germany had requested a withdrawal three weeks prior and had been waiting since February 15th, 2025, for it to be processed. Despite being verified and not using a bonus, he received reassurances from support but no action had been taken. The complaint was resolved when the player received the payment after a month of waiting. We marked the complaint as 'resolved' and appreciated his cooperation throughout the process.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player initially expressed concern about the delay, noting that the casino advertised payouts within three days. However, he later confirmed receiving the first €500, indicating that the issue had been resolved. The complaint was marked as 'resolved' in the system by us, following the player's confirmation of the payout.

The player from Croatia had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team had intervened and communicated with the casino regarding the delayed withdrawal. After some back and forth, the player confirmed that the withdrawal issue had been resolved, and the Complaints Team marked the complaint as 'resolved' in their system.

The player from Poland faced issues accessing his casino account, receiving an error message stating that his account was under review. Despite being told by live support that his account was open, he had not received help after emailing for account deletion over a month ago and continued to receive unwanted text messages. The Complaints Team facilitated communication with the casino, which ultimately confirmed the permanent closure of the player’s account as per his request and assured that all marketing communications would cease. The player confirmed that the complaint had been resolved satisfactorily.

The player from Greece requested a withdrawal of €700 from the casino, but the funds were sent to an incorrect IBAN that did not belong to him. After confirming the mistake with his bank, the casino claimed they could not assist him further, leaving him without his money. The issue was escalated, and after extensive communication, the casino eventually offered a goodwill gesture of refunding the €700, which the player accepted. The payment was processed, and the player confirmed receipt of the funds, leading to the complaint being marked as resolved.

The player from Greece experienced a delay with a withdrawal, having reached the 4th business day while the casino's terms stated it should be processed within 3 business days. He expressed frustration over the lack of responses and the ongoing issues with another open withdrawal for the same amount. The issue was resolved as all his withdrawal requests were completed successfully.

The player from Greece had two pending withdrawals of €500 each dated January 23rd and January 26th, despite having completed a previous withdrawal successfully. Even though their account was verified, they continued to face delays and received unhelpful responses from support. The issue was resolved as both withdrawals were successfully paid, and the complaint was marked as 'resolved' in the system.

The player from Spain had an outstanding withdrawal request of 350 euros since January 20, 2025, with no verification completed. Despite multiple attempts to contact the casino, he only received vague responses about the status of his request, and access to the finance department was denied. After further communication and assistance from the Complaints Team, the player confirmed that he had received his payment after a 12-day wait. The issue was marked as resolved in the system.

The player from Italy had successfully withdrawn funds from Legiano in the past but faced issues with a €250.00 withdrawal request made on 21/01, which was canceled two days later without explanation. Despite reaching out for clarification, she received automated responses, leading to doubts about the casino's reliability. The issue was resolved after the player submitted a new withdrawal request using a verified payment method, which was processed successfully after 36 hours. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece faced a significant delay in the processing of withdrawals at Legiano casino, with only one of three withdrawals processed after over three weeks. Previously, all withdrawals had been completed simultaneously, which caused frustration and a lack of clarity on the situation. The issue was resolved as the player confirmed receiving all pending funds after approximately two weeks of waiting for the final withdrawals. The complaint was marked as 'resolved' in the system, and the player was invited to provide feedback on the services received.

The player from Spain learned through an email that his account was being closed without a clear explanation from the casino's administration. He suspected this might have been due to the casino operating illegally in Spain and was concerned about the lack of refund for his money. After several communications, the casino confirmed a refund of €175 due to a system glitch that had delayed the transaction. The issue was resolved when the player received the funds, and the complaint was marked as 'resolved' by the Complaints Team.

The player from France experienced significant issues with Legiano Casino regarding the non-payment of his winnings totaling €11,774, with three pending withdrawals of €1,500. After two weeks of waiting, misleading advice from support regarding the speed of crypto withdrawals led to further delays and unsatisfactory explanations from customer service. The player faced multiple requests for documentation and communication issues between the KYC team and customer support, causing frustration. Ultimately, the complaint was resolved as the player confirmed receipt of the total amount of €9,324 in his account, following the casino's processing of the funds.

The player from Germany had been waiting since December 8th for two payouts of 500 euros each and had been unable to reach casino support despite repeated email attempts. The issue was resolved after the player completed the necessary KYC verification, which led to the successful transfer of the winnings. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. After 17 days of waiting, the payout issue was resolved, and the player confirmed that the payment had finally been received. The Complaints Team marked the complaint as 'resolved' following this confirmation.

The player from Spain reported that Legiano canceled all of their over 20 withdrawal attempts, often claiming that the player had initiated the cancellations or citing issues with payment methods. Despite having successfully withdrawn funds in the past, issues arose when attempting to withdraw 500€. After providing the necessary information and confirming account verification, the player eventually succeeded in withdrawing their funds. The complaint was marked as 'resolved' by the Complaints Team upon confirmation of the successful withdrawal.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved as the player confirmed receipt of the funds, leading to the complaint being marked as 'resolved' in the system. The Complaints Team had provided reassurance that support was available for any future challenges with online casinos.

The player from Spain had made two withdrawals of €20 and €25 but was concerned about potential payment issues based on other complaints. They sought guidance on whether to wait or take further action regarding the withdrawals. The issue was resolved as the player received the total amount of €45 for the withdrawals. The Complaints Team marked the complaint as resolved and encouraged the player to reach out in the future if any further issues arose.

The player from Italy had been waiting for 12 days for a withdrawal and reported that customer support had failed to respond to emails, providing only generic excuses in live chat. After escalating the issue, the player confirmed that the withdrawal was finally processed and credited after a lengthy delay. The issue was marked as resolved by the Complaints Team, who expressed satisfaction with the outcome and offered future assistance if needed.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed that the withdrawal was complete. We marked the complaint as 'resolved' in our system and expressed our willingness to assist with any future challenges.

The player from New Zealand faced delays with two withdrawal requests totaling 1500. Despite having contacted support, the casino indicated that the delay was due to a high number of winners, while assuring her that her funds were safe. She expressed stress over the situation, especially since she was not being asked for any verification documents. The issue was resolved when she re-submitted her withdrawal request without an error in her bank account details, and payment was successfully made. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece faced difficulties withdrawing funds from the casino, having requested withdrawals of €500 each on two occasions. After receiving conflicting emails regarding the status of these withdrawals, the casino blamed the bank for the issue, yet the player’s bank reported no such problems. The player attempted another withdrawal, which also faced delays. The issue was resolved after the player confirmed that the takeover had been completed, leading to the complaint being marked as 'resolved' in the system.

The player from Germany faced a delay in processing a withdrawal request that he submitted 18 days prior, despite having previously received timely withdrawals. He contacted support multiple times but only received vague assurances regarding the processing of his request. After intervention by the Complaints Team, the player confirmed that he received the outstanding amount, although he noted that the payout process took two months, which he considered excessive. The complaint was marked as resolved.

The player from Germany faced repeated cancellations of his €1000 withdrawal despite trying different methods as advised by support. Although deposits worked seamlessly, he was unable to complete the withdrawal process. After confirming successful KYC verification and that his winnings were without a bonus, the issue was resolved as the player received his funds. The complaint was marked as 'resolved' in the system.

The player from Slovenia had been waiting for a withdrawal since October 26, which he had requested two weeks prior. He reported delays and eventually canceled the initial withdrawal request, placing a new one on November 15. The issue was resolved when the player confirmed that he had received the funds and decided to close the complaint, indicating that he would not play at the casino again.

The player from Spain had been waiting over 15 days for a withdrawal, and despite completing the verification process, their documents had previously been rejected. They had not received any meaningful response from customer support and were concerned they would not receive their money. The issue was resolved after the player canceled pending withdrawals and posted negative reviews, which led to a prompt payment the following day. Other customers who were mentioned in the same screenshot also received their payments.

The player from Greece had pending withdrawal requests made on 10/28, 10/29, and 10/30 that remained unapproved. They received daily updates indicating delays due to high volumes of requests, although the casino confirmed that no further verification was needed for their account. The Complaints Team had attempted to engage the casino for clarification but ultimately received no response. Consequently, the complaint was closed as 'unresolved', which may have negatively impacted the casino's rating and informed other players of the player's experience. Later, the casino reopened the case, acknowledged the delays, and confirmed that the player’s withdrawals would be processed. The player eventually confirmed that the issue had been resolved, and the complaint was marked as 'resolved' in our system.

The player from Poland struggled to withdraw funds after multiple applications for 800, 300, and 400 zlotys were canceled or remained pending. She received vague explanations about delays from the casino's financial department and suspected she was being scammed. The issue was resolved when all her withdrawal requests were approved, and the money was transferred to her account. The Complaints Team marked the complaint as 'resolved' after confirming the successful transaction.

The player from Norway had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. After multiple communications with the casino regarding the delays and lack of approval for her withdrawals, the issue was resolved, and she confirmed that she had received her funds. Despite the resolution, she expressed dissatisfaction with the casino's handling of her withdrawals and customer service.

The player from Germany had been awaiting a payout of €1,000 from Legiano since September 18. The account was locked, and despite multiple emails, there had been no response, and LiveChat was unavailable. The issue was resolved, and the player confirmed receiving the funds. The complaint was marked as 'resolved' in our system.

The player from Brazil had deposited $120.00 but could not place bets due to Error 107, which indicated that betting from her country was not accepted. Consequently, she requested a refund of her deposit since she could not wager the amount. The Complaints Team engaged with the casino to investigate the issue, and after some back-and-forth communication, the player confirmed that the games were now functioning properly. The complaint was marked as resolved.

The player from Germany faced an issue with their casino account as the casino requested a transaction history from MiFinity, which they had provided. The player initially struggled with account verification and communication with the casino, but the verification was ultimately completed successfully, and the cashout was processed to the player's e-wallet. The complaint was marked as resolved.

The player from the United Kingdom faced a payment delay from the casino, which claimed to process payments within three days, but it had been six days without him receiving his funds. He expressed frustration with the unhelpful live support team, which he accused of dismissing his concerns. After 16 days without payment and ongoing communication issues with the casino, he finally received his winnings. The complaint was marked as resolved by the Complaints Team, confirming the successful resolution of the player's issue.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that his €500 withdrawals had not been approved and requested assistance in withdrawing his entire balance of €7,500. The issue had been resolved, and the player confirmed that he was satisfied with the outcome.

The player from Germany could not access his account since March 24, 2025, due to an administrative decision. He had requested a refund of his €56 balance through multiple emails but had not received assistance. After submitting a complaint, he provided his bank details, and subsequently, he received his funds. The issue was marked as resolved by the Complaints Team, who facilitated communication with the casino.

The player from Spain had his Bankobet account blocked since before March 6th and was unable to proceed with his withdrawal despite providing all necessary documentation. Since then, he had not received a response from the casino and was seeking a refund. After ongoing communication with the Complaints Team and the casino, the player's withdrawal request was eventually processed, and he confirmed receipt of his funds. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Spain faced significant issues with Bankombet, having over €2,000 blocked in his account. Despite having a verified account, two withdrawals were canceled without explanation, and he received unhelpful responses from customer service. Furthermore, they requested extensive verification documentation, which was rejected, leaving him unable to withdraw his funds. After mediation from the Complaints Team, the player confirmed that he had finally received his winnings after 4 to 5 months. The complaint was marked as resolved, and both parties were thanked for their cooperation.

The player from Germany requested a withdrawal made three weeks prior on February 13, which had not been processed. He received repeated, unhelpful responses from live chat and email support. The issue was eventually resolved when the player confirmed that the withdrawal was received. The Complaints Team marked the complaint as resolved, appreciating the player's cooperation.

The player from Slovakia had been waiting 14 days for his withdrawal to be approved by Bankonbet casino, receiving generic responses about high request volumes. His account did not require verification, and he had met the wagering conditions for the bonus money used. After 21 days, the casino processed three withdrawals, but the player expressed dissatisfaction with the delays. The verification process had been completed without issues, and the player's complaint was marked as resolved after the casino fulfilled its obligations. The player was advised to reach out for any future issues.

The player from Spain had requested withdrawals 16 and 15 days prior but had not received the funds or any communication regarding the delays. He had not been asked for KYC verification and had not used any bonuses. After multiple communications, the casino confirmed that the majority of his withdrawals had been processed, with two remaining pending. Eventually, the player received confirmation that all withdrawals had been paid out. The complaint was marked as resolved.