Cadoola Casino Review

The player from Germany had been unable to withdraw his winnings of 480 Euros due to his account being frozen. Despite having been able to deposit funds, he hadn't been able to withdraw or reach support. After he contacted the Complaints Team, they had sought clarification from the casino. The casino had responded that they were looking into the technical issues and exploring the possibility of a manual withdrawal. The player had requested the complaint to remain open until he received his winnings. After some correspondence, the casino had processed the payment and the player confirmed the receipt of his winnings. As a result, the complaint had been resolved successfully.

The player from Turkey had encountered issues with Cadoola Casino's verification process, specifically regarding VPN usage. Despite having provided the necessary documents and proving he was unable to access the site without a VPN due to local restrictions, the casino's verification had been delayed for over 21 days. The issue has been resolved and the player was able to proceed with the verification. While waiting for the confirmation about the receival of the player's winnings they stopped responding and we rejected the complaint.

The player from Greece had deposited 20 euros, which had been deducted from his bank account but did not appear in his casino account. The casino had suggested the issue might have been with the payment provider or bank. We had advised the player to contact his payment provider and refrain from making further deposits until the issue was resolved. We also extended the timeline for resolution by an additional 21 days. However, due to lack of further communication from the player, we were unable to proceed with the investigation and had to reject the complaint.

The player from Portugal had requested account closure due to gambling addiction problems. Despite his self-exclusion request, the casino had permitted him to deposit and bet €855. The player had complained that the casino did not respect the rules of responsible gaming. After a series of communications between the player, the casino, and the complaints team, the casino resolved the issue by directly communicating with the player. The player confirmed that the issue had been resolved. We had marked the complaint as 'resolved' in our system.

A Cadoola Casino player reported extreme difficulty reaching the casino's support, especially when trying to verify their account. The player repeatedly sent the necessary documents to the provided email addresses, only to receive error messages indicating the emails were undeliverable. Additionally, customer support was unresponsive via live chat. The complaint remains open.

A player at Cadoola Casino has reported waiting over six weeks for their first withdrawal, encountering multiple delays despite providing the requested documents and contacting support. Customer service responses did not resolve the delay, leading the player to file a complaint. The issue remains open.

A player reported that two Cadoola Casino withdrawals, totaling $375 CAD, have been delayed well beyond the usual processing time despite multiple contacts with customer support. The player was informed the transactions were at the “final stage,” but as of the complaint date, no progress has been made, leaving the case unresolved.

The player from Greece had experienced delays with his withdrawal. Despite having received assurances from the casino about the security of his funds, he had been concerned due to unclear responses. We had advised him to wait for up to 14 days for his winnings to appear in his account, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. After waiting for the recommended period, the player had confirmed that his withdrawal issue was successfully resolved. The complaint was subsequently marked as 'resolved' by us.

The player from Kazakhstan had raised an issue regarding outdated bonus information on the casino's platform. Despite our efforts to better understand the situation by asking for more details and extending the timer for her response, the player did not provide any further information. As a result, we were unable to proceed with the investigation and the complaint was rejected.

The player from Spain had faced an issue with Cadoola Casino where his account was closed without explanation after he had won €4,200. The casino had stated that the account was closed due to the player creating multiple accounts, which was against their terms and conditions. The casino had agreed to refund the player's initial deposit of €475. However, the player had reported not receiving the refund even after several weeks. Cadoola Casino had claimed the refund was processed, but the player's bank, Revolut, could not trace the transaction. The casino then had requested additional documents from the player to resolve the issue. Despite having provided all requested documents, the player's issue remained unresolved. The casino had claimed the issue was with the payment provider and out of their control. The Complaints Team had concluded that as the delay was not caused by the casino, they could not assist further.

The player from Ireland requested a withdrawal more than two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet due to unsuccessful verification. The complaint was rejected because the player provided forged documents which is against the casino's terms and conditions.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got blocked for an unknown reason. The casino responded and stated that the account was closed due to detecting links to multiple other accounts. It was decided that the player should be able to complete the verification process. Unfortunately, after providing the required documents, the player was informed that they had failed the verification process due to having received the money in their bank account from the user of one of the other accounts. The player explained that she played at the casino from college, as did approximately 14 of her friends, and one such friend was the user of the other account. After much discussion and a review of all of the evidence and information provided, the casino decided to pay the player their winnings in this case. The player received the payment and the complaint was resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria was experiencing difficulties withdrawing their winnings due to an ongoing additional verification. The issue was eventually successfully resolved and the player received his winnings.

The player from Germany made a deposit but he hasn't received the deposit bonus. The casino didn't provide any explanation. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved as the player confirmed receipt of the funds, leading to the complaint being marked as 'resolved' in the system. The Complaints Team had provided reassurance that support was available for any future challenges with online casinos.

The player from Spain had made two withdrawals of €20 and €25 but was concerned about potential payment issues based on other complaints. They sought guidance on whether to wait or take further action regarding the withdrawals. The issue was resolved as the player received the total amount of €45 for the withdrawals. The Complaints Team marked the complaint as resolved and encouraged the player to reach out in the future if any further issues arose.

The player from Italy had been waiting for 12 days for a withdrawal and reported that customer support had failed to respond to emails, providing only generic excuses in live chat. After escalating the issue, the player confirmed that the withdrawal was finally processed and credited after a lengthy delay. The issue was marked as resolved by the Complaints Team, who expressed satisfaction with the outcome and offered future assistance if needed.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed that the withdrawal was complete. We marked the complaint as 'resolved' in our system and expressed our willingness to assist with any future challenges.

The player from New Zealand faced delays with two withdrawal requests totaling 1500. Despite having contacted support, the casino indicated that the delay was due to a high number of winners, while assuring her that her funds were safe. She expressed stress over the situation, especially since she was not being asked for any verification documents. The issue was resolved when she re-submitted her withdrawal request without an error in her bank account details, and payment was successfully made. The complaint was marked as 'resolved' by the Complaints Team.

The player from Greece faced difficulties withdrawing funds from the casino, having requested withdrawals of €500 each on two occasions. After receiving conflicting emails regarding the status of these withdrawals, the casino blamed the bank for the issue, yet the player’s bank reported no such problems. The player attempted another withdrawal, which also faced delays. The issue was resolved after the player confirmed that the takeover had been completed, leading to the complaint being marked as 'resolved' in the system.

The player from Germany faced repeated cancellations of his €1000 withdrawal despite trying different methods as advised by support. Although deposits worked seamlessly, he was unable to complete the withdrawal process. After confirming successful KYC verification and that his winnings were without a bonus, the issue was resolved as the player received his funds. The complaint was marked as 'resolved' in the system.

The player from Slovenia had been waiting for a withdrawal since October 26, which he had requested two weeks prior. He reported delays and eventually canceled the initial withdrawal request, placing a new one on November 15. The issue was resolved when the player confirmed that he had received the funds and decided to close the complaint, indicating that he would not play at the casino again.

The player from Spain had been waiting over 15 days for a withdrawal, and despite completing the verification process, their documents had previously been rejected. They had not received any meaningful response from customer support and were concerned they would not receive their money. The issue was resolved after the player canceled pending withdrawals and posted negative reviews, which led to a prompt payment the following day. Other customers who were mentioned in the same screenshot also received their payments.

The player from Poland struggled to withdraw funds after multiple applications for 800, 300, and 400 zlotys were canceled or remained pending. She received vague explanations about delays from the casino's financial department and suspected she was being scammed. The issue was resolved when all her withdrawal requests were approved, and the money was transferred to her account. The Complaints Team marked the complaint as 'resolved' after confirming the successful transaction.

The player from Norway had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. After multiple communications with the casino regarding the delays and lack of approval for her withdrawals, the issue was resolved, and she confirmed that she had received her funds. Despite the resolution, she expressed dissatisfaction with the casino's handling of her withdrawals and customer service.

The player from Germany had been awaiting a payout of €1,000 from Legiano since September 18. The account was locked, and despite multiple emails, there had been no response, and LiveChat was unavailable. The issue was resolved, and the player confirmed receiving the funds. The complaint was marked as 'resolved' in our system.

The player from Brazil had deposited $120.00 but could not place bets due to Error 107, which indicated that betting from her country was not accepted. Consequently, she requested a refund of her deposit since she could not wager the amount. The Complaints Team engaged with the casino to investigate the issue, and after some back-and-forth communication, the player confirmed that the games were now functioning properly. The complaint was marked as resolved.

The player from Germany faced an issue with their casino account as the casino requested a transaction history from MiFinity, which they had provided. The player initially struggled with account verification and communication with the casino, but the verification was ultimately completed successfully, and the cashout was processed to the player's e-wallet. The complaint was marked as resolved.

The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved when the player received the funds after the recommended timeframe had passed. We noted the player's concerns regarding the delay and emphasized the importance of patience during the withdrawal process. Ultimately, the player confirmed the receipt of their winnings but expressed dissatisfaction with the lengthy wait.

The player from Greece had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved as the player received their winnings after completing the verification process. The Complaints Team facilitated communication with the casino and monitored the situation, ensuring the player was informed about the standard withdrawal timeframe. The player had expressed dissatisfaction with the delays but confirmed the resolution of the issue.

The player from Germany had requested a withdrawal of 1000 euros two weeks ago but had not received the funds. Despite canceling a bonus and winning bets, the player continued to face delays and had yet to receive a response from the finance department after multiple inquiries. The issue was resolved when the player confirmed that the funds were eventually paid out, attributing the delay to the financial service provider. The complaint was marked as 'resolved' in the system.

The player from Germany faced difficulties in withdrawing funds, as his request remained unprocessed, and he had not been able to reach customer support through chat or email for the past three days. After reporting the issue, it was confirmed that the player's case had been resolved. We marked the complaint as 'resolved' in our system following the player's confirmation of the resolution.

The player from Portugal had been waiting for her prize of €362 since August 13th and continued to receive vague responses about delays despite having completed the account verification process. After communication with the Complaints Team, the casino processed her withdrawal request, and she confirmed receiving her winnings. The issue was then marked as resolved in the system.

The player from Spain had been waiting since the 12th of August for a payout of his winnings. His withdrawal had been delayed, prompting him to reach out multiple times for updates. The Complaints Team intervened, contacting the casino on his behalf. The issue was resolved, and the player received his funds, as confirmed on the 1st of September.

The player from Spain made a 500€ withdrawal on BankonBet, but the funds had not been received yet. The player requested immediate processing or manual withdrawal to expedite receiving the money. The player confirmed the withdrawal was made on 07/28/2024 and no bonuses were used. The issue was resolved as the player received the money within the expected timeframe of 3 to 5 business days.

The player's account was closed due to a failed verification, and he was informed of a 2000 PEN refund. Despite providing all the necessary details for a bank deposit, Bankonbet insisted on an IBAN number, which does not exist in Peru. The player was offered the option to withdraw via a USDT e-wallet but faced repeated delays and excuses from the casino. Eventually, the player confirmed receiving the payment, and the complaint was marked as resolved by us.

The player from Spain had requested a withdrawal of 500 euros, which remained pending. Recently, he faced continuous login errors despite changing the password multiple times and suspected that the account (with a 1030-euro balance) might have been compromised. The player confirmed that the account had not yet been verified, but the winnings were accumulated without a bonus. The Complaints Team resolved the issue as the player received the 500 euros withdrawal into his account.

The player from Spain had been trying to withdraw money since 05/13/24 and used three different methods without success. Despite multiple attempts, the casino blamed the payment provider, although deposits had been processed instantly. The player had a pending withdrawal via bank transfer since 06/04/24. The issue was resolved as the casino finally deposited the money after three weeks of attempts. We marked the complaint as resolved.

The player from Italy had expressed dissatisfaction with an online casino due to suspected inaccuracies in the RTP after depositing over 2000 € and only achieving the highest win of 80 €. She had requested a refund and account closure as she could not find the self-exclusion option. The complaint was initially rejected as the player did not confirm the resolution of the issue. Later, the player requested immediate self-exclusion. We reopened the complaint and extended the timeline for resolution. Eventually, the player confirmed that her issue was resolved, leading to the closure of the complaint.

The player from Poland had been waiting for his withdrawal of 700PLN since March 3rd. Casino support had cancelled the first two attempts, blaming payment provider errors. The last withdrawal request had vanished from his account without any update from the casino. The player had never made any successful withdrawals before and had not used any active bonus for his winnings. After several attempts and discussions with the casino, the casino finally proceeded with a manual withdrawal to the player's e-wallet, Mifinity. The player confirmed the receipt of his winnings and the complaint was successfully resolved.

The player from Germany had had issues verifying their anonymous crypto wallet with an online casino, despite having already verified their documents and selfie. The casino had not been accepting the player's screenshots as proof of ownership. After communication with the Complaints Team and the casino, the player's account had been successfully verified. The casino had confirmed that the pending withdrawal had been paid and the player had verified receiving it. The issue had been resolved and the complaint had been closed.

The Spanish player had deposited 300 euros at Bankonbet and had increased their balance to 1218 euros. Despite having made three withdrawal requests in line with the 500€ daily limit, they hadn't received their funds within the given timeframe of 1-3 working days. The player confirmed that the issue had been resolved and the funds were received. The complaint was then marked as 'resolved'.

The player from the Netherlands had requested help with closing his casino account due to a gambling addiction. He had reported that despite his repeated requests, the account had remained active, leading to an additional loss of €150. He had sought a refund for this amount, citing a lack of player protection measures. We had intervened by contacting the casino on his behalf. The casino then communicated directly with the player and resolved the issue. The player had confirmed the resolution and expressed his gratitude for our support. The complaint was subsequently closed.

The player from Germany had won 30,000 Euros at the casino but had only received a payout of 10,000 Euros, with the remaining 20,000 Euros and his account being closed. After he had provided several documents, his account was unexpectedly blocked. Despite numerous inquiries, the casino had continuously cited Rule 9.1 without providing any specific violations. After we had contacted the casino and facilitated a dialogue between the player and the casino, the casino decided to reopen the player's account and credit back the contested amount. The player confirmed the receipt of his funds and thanked our team for the assistance.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece deposited a total of 230€ and won 20,000€, submitting three withdrawals of 250€, 250€, and 500€. Despite being contacted by casino representatives, he had not received any updates on his withdrawal requests. After several communications and an extended timeline for processing, the player reported receiving two payments of 500€ and 250€, Since payments are being paid out without issue, we closed the complaint as resolved.

The player from Greece had deposited money in Alf Casino, but the funds were never credited to her account. Despite sending a receipt through email and attempting to resolve the issue via live chat, she received no response and eventually could not log in to her account. After contacting us and providing the necessary documentation, the issue was resolved.

The player from Greece, after winning from a Mastercard deposit, had discovered that all withdrawal methods were unavailable except Bitcoin. The issue was eventually resolved when the player, by chance, interacted with a Greek representative from the casino's live chat who guided him on how to withdraw his winnings.

The player from Germany had requested a withdrawal of 300 Euros from Alf Casino, which had been her first withdrawal request. The casino had cancelled the withdrawal, instructing her to request a bank transfer instead. Despite complying, the player had received no communication from the casino since October 24, with her emails being ignored and chat sessions abruptly ended. The casino had not required account verification. However, after lodging a complaint, the player had received a response to her email and her withdrawal had been completed and transferred to her bank account on October 30. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.

The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player's withdrawal was processed successfully after the recommended timeframe. We marked the complaint as 'resolved' in our system following the player's confirmation of receiving their winnings.

The player from Italy faced repeated rejections when attempting to withdraw winnings, citing issues with the provider. Despite having previously cashed out successfully, new attempts using different payment methods led to consistent rejection notifications five days later. After multiple attempts and reports, the payment was eventually processed, and the account with the casino was closed. The issue was resolved and marked as such by the Complaints Team.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was advised to wait for the full 14 days and cooperate with the casino. The player confirmed that no additional KYC documents were required and agreed to wait. The issue was resolved when the player received the payment and informed us. The complaint was marked as resolved.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The player faced delays and inconsistent communication from the casino’s customer service, waiting over three weeks and being asked repeatedly for bank details. Eventually, the player confirmed receiving the money. The issue was resolved and the complaint was marked as 'resolved' by us.

The player from Spain had been waiting since Tuesday for a withdrawal, which remained unprocessed despite the casino's stated withdrawal period of 1 to 3 days. No bonuses were used, and no verification was required. We advised the player to wait at least 14 days before taking further action. The player confirmed the withdrawal was eventually processed successfully, and the complaint was marked as resolved.

The player from Greece faced consistent delays with withdrawals despite being told by support that the process was in its final stages. The player expressed frustration with the repetitive cycle and poor service quality. We inquired about the pending status, the duration since the withdrawal request, and the account verification status. The player confirmed that the withdrawal amount was correct. The issue was resolved, and the complaint was closed as resolved.

The player from Belgium had had multiple withdrawals cancelled without explanation or feedback from the casino, despite having deposited through both Visa and a JettonWallet account. Upon receiving his complaint, we asked the player to confirm his KYC verification status and whether he had used any bonuses. The player confirmed that his account had been verified and that he hadn't used any bonuses. We then invited the casino to participate in the resolution of this complaint. The issue was successfully resolved when the casino returned the player's money.

The player from Ontario had requested a withdrawal over two weeks ago, but the casino had not paid. After the player provided the necessary information and confirmed using multiple devices, the casino stated that the withdrawal had been successfully paid. The player did not respond to confirm receipt, so the complaint was marked as resolved by the Complaints Team.

The player from British Columbia had been trying to withdraw his winnings for over a month. Despite having sent all required information and making numerous inquiries via email and live chat, he had not received a response. The player's account had been verified and the winnings were accumulated with real money. After the player reached out to the Complaints Team for assistance, we had invited the casino's representative to the conversation. The casino then initiated the manual payout of the player's balance. The player confirmed the receipt of his $400 winnings, leading us to mark the complaint as 'resolved'.

The player from Finland had experienced a delay in his withdrawal process from SG Casino, which had exceeded the standard processing time. Despite repeated assurances from the casino's customer service that his withdrawal was in process, the player had not received his funds. After the player lodged a complaint, we had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue. However, the player later confirmed that the casino had paid the withdrawal. As a result, the complaint had been successfully resolved and was subsequently closed.

The player from Greece had attempted to withdraw winnings from an online casino but the transaction was cancelled due to pending account verification. Despite having provided the required documents, the casino had blocked the player's account citing a violation of their rules. The player had contested this, stating that they had played slots with an active 100% bonus and had completed the necessary wagering requirements. The Complaints Team had intervened and communicated with the casino on the player's behalf. After a thorough review, the casino had decided to pay out the player's winnings but maintained the account closure. The player had confirmed the receipt of the full amount, leading to the resolution of the complaint.

The player from Ontario made a withdrawal request of $750, through Interac. However, the processing platform, Gigadat, rejected it due to the player not having Interac enabled. The player is waiting for the money to be credited back to the casino account or transferred to the bank. We contacted the casino to get more information, however, before it replied, the player informed us the problem was solved successfully as they received the money. We closed the complaint as resolved.

The player from Spain had won a significant amount at the casino but had faced issues as his account had been locked due to an alleged violation of casino terms (using a different card for deposit). His last deposit had also been refunded without his request, and the casino had been unresponsive. After the player had provided documentation proving that he was authorized to use the disputed account, we had contacted the casino and urged them to reconsider their decision. The casino had requested additional documents, which the player had provided. Upon verification of these documents, the casino had re-credited the player's winnings to his account. However, the player had been unable to withdraw his winnings due to wagering requirements. After our intervention, the casino had agreed to manually pay out the amount and had requested the player's bank details. The player had confirmed that the withdrawals were being processed, and with the confirmation from the casino that all pending withdrawals had been successfully paid, the complaint had been resolved.

The player from Greece deposited money at SG Casino, expecting a 100% deposit bonus as advertised via a Twitch stream. However, the bonus was not credited to the player's account and a refund request was subjected to a 2 times wager requirement. Moreover, the Casino suspended the player's account.

The player from Finland won 4500€ at SG Casino but had their documents declined during the verification process. Subsequently, the casino shut down the account, claiming the documents submitted were incorrect. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Australia signed up at the casino and initially didn't need verification. They won $3750 but could only withdraw $750 per day. After the first withdrawal, the account verification process started and took two days. However, the second withdrawal was rejected, claiming an incorrect wallet address, despite it being the same address used before. Player’s complaint has been resolved successfully.

The player from Slovenia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced a cancellation of the withdrawal after 12 days without a specific reason. After further communication with the casino, the player eventually received the winnings, which were successfully transferred to his bank account. We marked the complaint as resolved upon confirmation of the successful transaction.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After 18 days of waiting, the player confirmed that the issue was resolved and the winnings were finally received. We intervened by reaching out to Wazamba Casino for assistance in clarifying the withdrawal issue. The complaint was marked as 'resolved' following the successful payment.

The player from Greece faced issues with withdrawing funds, as his withdrawal requests had not been completed for over a week. After further communication, it was confirmed that one withdrawal of 400 euros was marked as completed, but the funds were not received initially. Eventually, the player reported that the money arrived successfully. The complaint was marked as resolved in the system following the confirmation of the winnings being received.

The player from Slovenia had played at Wazamba casino without issues until he recently won a substantial amount. Upon attempting to verify his account, the process stretched over a month, culminating in a failed verification. He was unable to play or withdraw funds. The Complaints Team intervened, facilitating communication with the casino, which ultimately led to the player receiving his winnings of €2,800 in his Neteller wallet after multiple attempts to resolve the issue. The complaint was marked as 'resolved'.

The player from Brazil faced a withdrawal rejection and verification request from Wazamba Casino, despite initially being informed that verification was not required. The casino requested a bank statement from November 2023, which the player could not obtain. We contacted the casino on the player's behalf, and the casino subsequently verified the player's account. The player then successfully received his withdrawal, resolving the issue.

The player from Spain had been waiting for a week to withdraw 390 euros. The casino repeatedly said the request was in the queue for the finance department and promised the money within three business days but offered no other solution. The player later confirmed that the issue was resolved, leading us to mark the complaint as 'resolved' in our system.

The player from Spain had three pending withdrawals totaling €1,500 since May 30th. Support had not provided updates, closed the chat, and rejected emails. No verification was requested. The issue was resolved after the player confirmed receiving the withdrawals.

The player from Switzerland had been waiting for a payout of 772 CHF for 15 days, despite their casino account being verified. The casino hadn't provided concrete responses to queries via their chat, and the player felt they were deliberately delaying the payout. The Complaints Team contacted the casino for clarification. Shortly after, the player received the remaining balance. The complaint was marked as resolved.

The player from Croatia had been waiting for a withdrawal for less than two weeks. The player reported that the payout hadn’t been received yet. We advised the player to be patient and wait at least 14 days due to possible delays in processing. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Greece experienced a sudden account closure by the casino and alleged that her funds were confiscated without any reason. The Complaints Team contacted the casino, which initially stated the account was closed due to an administrative decision and claimed all pending withdrawals were paid. After further investigation, the casino agreed to allow the player to withdraw her remaining winnings. The player confirmed receiving her money, and the complaint was marked as resolved.

The player from Greece had experienced a significant delay in withdrawal. The casino's live chat had provided no explanation other than advising patience. The player's attempt to reach the casino via email had failed due to a full inbox. After six working days, the player reported that he had received his money. Consequently, we marked the complaint as 'resolved'.

The player from Spain had pending withdrawals for a week and each time the player enquired about it, they were told to be patient. The player had expressed frustration regarding the delay and lack of communication from the casino. After 15 days, the player's withdrawal was finally processed and received. The issue had been resolved without any intervention from our side. The player thanked the Complaints Team for their assistance and the case was marked as 'resolved'.

The player from Canada had experienced a disconnection during gameplay, which resulted in a loss of $30 in bonus funds. Despite having contacted the casino's support, the player had not received a satisfactory response. The player had then provided screenshots and game history to us, which showed a balance of $30 on his last spin. After we intervened, the casino had restored the bonus funds amounting to 32.25 CAD. The player had confirmed the receipt of these funds, thus resolving the issue. We had thanked the player for their cooperation and the casino for their assistance.

A Finnish player had faced issues with Wazamba Casino, where his winnings were being cancelled without explanation. Despite successful deposits from two different accounts, a 500€ withdrawal to Skrill had been delayed. The player had 606.01€ left to withdraw. The player reported that the casino had not been providing any assistance or suggesting any alternative withdrawal methods. After the player's complaint, the casino had begun processing the withdrawals. Eventually, the player confirmed having received all his winnings. The issue had thus been successfully resolved.