Sunrise Slots Casino - The player struggles to withdraw his winnings.

Received an email for a deposit bonus and two day withdrawals on any winnings when depositing through bitcoin. Sounded good, won a jackpot and cleared the play through. Made a withdrawal request and after submitting all required documentation was approved (it was actually quite easy). Now I’m being given all kinds of run around that the bitcoin coin processors are down (over a week). I requested a wire transfer but my bank isn’t good with them. Requested a check, same story. I was then told, and this is where it gets real shady, to open a new bank account with a bank they prefer or have a "friend" accept the funds for me. Really? This is beyond a red flag for me. It’s a carnival of red flags.

I was hesitant to post this but I’m sure I’ll never see this money despite being a depositing player. They have been communicating with me but it’s going off the rails now. Just want to warn anyone who was thinking of playing here.

Hello Happypelican1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it was your first ever withdrawal request in the casino? Which documents are already verified by the casino? Did the casino has any other unusual request from you?

Please forward any communication or screenshots regarding this case to nikolas.b@casino.guru for further investigation.

Looking forward to your answer.

Regards,

Nick

Yes. This was my first time trying to withdraw. The basic required documents were sent and verified and I sent my bitcoin address as well. I’ll send the rest via your email address.

Hello Happypelican1,

Based on the screenshots your provided, I noticed that the withdrawal request was made aprox. a week ago. We already recommend to every player to wait at least 14 days after finishing the verification for the payout to arrive. I would wait at least until the end of next week for it to be processed.

If there would be no update until then, we will definitely intervene. Keep us updated.

I have no problems with waiting it’s the shady methods they were suggesting which is what raised my suspicion.

Today is the 10th business day since my withdrawal was approved and all I have is about 5 different stories from different people there about why it’s taking so long. So there’s that.

Hello Happypelican1,

Be sure to wait a few more days as it is still within the time frame. We will definitely try to intervene if it would take longer to receive your payout.

Today is the 14th business day since my 2 day bitcoin withdrawal was approved. Nothing but excuses and no payment.

Thank you Happypelican1 for the update. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Happypelican1,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Sunrise Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino,

Can you please explain the reason for the delays the player is experiencing?

Kind regards,

Adam

Today is business day 17 since my two day Bitcoin withdrawal was approved and still no solutions except now ALL OF THEIR SO-CALLED PROCESSORS are down. Nothing but lies.

Today is business day 19. No answers or viable solutions and no longer answering emails.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Today is business day 20 of my 2 day Bitcoin withdrawal being approved and there have been no changes and the casino is still claiming all of their processors are down.

fraud.

Business day 22 and no progress. I’m not willing to open a new account and immediate accept a foreign wire transfer so I have no options but To wait on their lies. That’s higher red flag. Same sorry emails but no resolutions. Took all the fun out of winning and I’ll never see a penny of this money.

Dear Happypelican1,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

The casino lists CDS -Central Dispute System as their official dispute resolution service, so I recommend you submit a complaint to them (https://www.centraldisputesystem.com/form.asp?casinoID=1196). Please let me know how they respond (adam.m@casino.guru). I wish I could have been of more help.

Best regards,

Adam