HomeComplaintsSunrise Slots Casino - The player's withdrawal is delayed.

Sunrise Slots Casino - The player's withdrawal is delayed.

Black points: 227

Amount: $1,652

Sunrise Slots Casino
Safety Index:Below average
Submitted: 23 May 2022 | Unresolved : 06 Sep 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for 3 months. Casino didn't respond.

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2 years ago

3 months ago I made my withdrawal, after a month I was approved and this was two months ago and they have not paid me, they are all excuses and on top of that they have blocked my account

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2 years ago

Hello Evanatalia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? What payment method did you use to withdraw? Is your account currently still active? When was the last time you contacted the casino and what did they reply to you?

If you have any screenshot or relevant proof please send it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Hello, if it is the first time, I used a card to enter and I have requested my withdrawal by bitcoin, which is supposed to be faster.

The account is not active, they won't let me play and the last time I got in touch was last week

and they told me that they would tell me when the payment would be, like 2 months

Automatic translation:
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2 years ago

Hello Evanatalia,

Did they specify why did your account got blocked and why will it take so long to process the withdrawal?

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2 years ago
Translation

I have no idea about the account blocking, and why the withdrawal takes so long because they are late with the payments!

Automatic translation:
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2 years ago

Thank you Evanatalia for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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2 years ago

Hello Evanatalia,

I looked at your complaint and will do my best to help you. I would like to invite Sunrise Casino into this conversation. Casino, can you please specify why did you block the player’s account and what's the problem with her withdrawal?

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2 years ago
Translation

Hello, are you asking me?, or have you confused?

Automatic translation:
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2 years ago

Dear Evanatalia,

I'm asking Casino. I quote from my answer: "Casino, can you please specify..."

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2 years ago
Translation

Okay thanks

Automatic translation:
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2 years ago

We would like to ask the Sunrise Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. Unfortunately, this Casino is not licensed so there is no legal authority that would help you to solve the issue.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

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