The player from Florida fulfilled all bonus requirements and requested a $100 withdrawal two weeks ago. Despite being approved and ensuring all obligations have been met, the casino delayed the payout with various reasons. The player only receives vague responses via email.
Sunrise Slots Casino - Player's withdrawal is delayed.
Amount: $100
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
This all started on august 28th when I got free spins bonus and completed the free
spins playthur requirements . And was able to withdraw to bitcoin .. the funds were in the withdraw section . So I choose to withdraw from bitcoin option amd I wait .. about a week goes by and I don’t hear a word from the casino . So finally I get in touch with them to find out what’s the issue because I logged into the site and it said withdraw was declined and said funds were back in the balance . The casino told me I still had a playthur to finish even though I already completed it .. so I get back online with them and finish the requirements off .. which I did verify before I went to withdraw again A . They said I was good to go and it would be 7-10 business days . So once my withdraw got approved they told me it would be an additional 7-10 business days to get the banking depts approval to send ..today is 9/26/2023 .. only communication they have is email . They do respond to me everyday because i email them everyday but all they keep on saying is they have escalated my case in as soon as they get information on payment they will email me and let me know immediately . The withdraw amount is $100 owed . Please help
Public
Public
7 months ago
Dear sotaboyz78,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? When exactly did you request the latest withdrawal? If possible, please post a screenshot of your withdrawal history here.
Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
7 months ago
Dear sotaboyz78,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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