Sunrise Slots Casino - Player’s withdrawal is delayed.

worse casino ever, quick to take the money but horrible to give the person that won it money, finally almost 3 weeks finally get a "approved" but now im being told up to another 10 days it approved now why cant they just send my $$!! i need it for very important things why advertise faster payout when it aint shit fast and horrible customer service

Dear kaitlyngary31994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes everything on my part is complete,and good to go. it was the first things i made sure was completed

now now being asked if I want to put a secondary payment so I asked why and now after this long they tell me because it’s not necessary, but it would sure help speed up my process. Why am I just being this now?

of course now, they put their foot in their mouth & cant anwser my question and ignoring me .!!

Thank you for your reply, kaitlyngary31994. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

yes all that is done and completed. it has been approved im still just waiting on payout

still have not gotten paid now insisting they have no date for pay out they should be shut down

Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

i requested withdrawal on july 25th, was told 7-10 days to be approved. & i was approved 7 business days later on aug 5 then was told wait 7-10 more days after that for it to be sent & paid out well here we are 10th business day. so total of 17 business days and still getting the run around of its been sent but dk when i will be paid. but also told at same time they are expediting it. then cant expedite unless i do bank wire. which they dont accept banks i have whats the odds huh? but advertising crypto is fastest way to be paid its all bull

now im being asked to send in my crypto address AGAIN to double check…. double ck what?? like should be paid by now

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

yes sure will. BUT ITS ALOT as soon as i get off work. though my case so say was escalated & give it 48-72 hours well guess whT pass that time frame too now and gettn told its bitcoin so now no exact time can be given im gunna get lawyer

Unfortunately, I have not received any emails from you yet. Please, pick the most important and forward them to me. Thank you.

Greetings all,

I had a look and I'm happy to say that payment went out on the 23rdof August via Bitcoin and has been confirmed delivered in Blockchain Explorer. Let us know those funds arrived kaitlyngary31994!

Best wishes,

Nick and Sunrise

Dear kaitlyngary31994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.