HomeComplaintsSunrise Slots Casino - Player's withdrawal is delayed for several weeks.
Sunrise Slots Casino - Player's withdrawal is delayed for several weeks.
Amount:
$2,500
Sunrise Slots Casino
Safety Index:Below average
Safety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
21 May 2024
|
Resolved : 30 May 2024
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
The player from the United States experienced a withdrawal delay. The withdrawal was requested on March 29th, 2024, and was approved on April 12th, 2024, but the player hadn't received her funds until May 21st. The casino escalated the payment every time the player inquired. The Complaints Team contacted the casino, which confirmed the payment was made via Bitcoin on May 29th, 2024. The player confirmed receipt of the funds, and the complaint was marked as resolved.
The player from the United States experienced a withdrawal delay. The withdrawal was requested on March 29th, 2024, and was approved on April 12th, 2024, but the player hadn't received her funds until May 21st. The casino escalated the payment every time the player inquired. The Complaints Team contacted the casino, which confirmed the payment was made via Bitcoin on May 29th, 2024. The player confirmed receipt of the funds, and the complaint was marked as resolved.
Requested withdrawal March 29th, 2024. It was approved April 12th, 2024. It's now May 21st, and I've yet to see any deposit. I just keep getting the "I'm sorry for the delay, we've escalated the payment, please check back in 48 hrs for update if payment isn't received". I've been more than patient and respectable, I'm not an idiot and I feel like this is just unneeded and ridiculous. When I look this issue up online I unfortunately find many cases that claim the same thing I've been experiencing and that's very sad. I find it very hard to deposit any more money into this casino if this is how they treat withdrawals. We are LOOONG past their timeframe stated in terms and conditions and i can't get an answer as to why. Please help!
Requested withdrawal March 29th, 2024. It was approved April 12th, 2024. It's now May 21st, and I've yet to see any deposit. I just keep getting the "I'm sorry for the delay, we've escalated the payment, please check back in 48 hrs for update if payment isn't received". I've been more than patient and respectable, I'm not an idiot and I feel like this is just unneeded and ridiculous. When I look this issue up online I unfortunately find many cases that claim the same thing I've been experiencing and that's very sad. I find it very hard to deposit any more money into this casino if this is how they treat withdrawals. We are LOOONG past their timeframe stated in terms and conditions and i can't get an answer as to why. Please help!
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Dear mommymahon3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Yes, I've withdrawn before, have all the verification needed done, haven't changed anything since I signed up which is when I completed the verification process.
It was won with a bonus, and the playthrough requirements were met and they had taken their amount for the bonus out on March 29th, 2024 when I requested the withdrawal.
I have a screen shot of the request and also of the approval, I'll see if I can attach it here. The request and approval are blue arrows and the purple arrow is their amount taken for the bonus I used.
Thank you for your help!
-Sonya M.
Hi Veronika,
Yes, I've withdrawn before, have all the verification needed done, haven't changed anything since I signed up which is when I completed the verification process.
It was won with a bonus, and the playthrough requirements were met and they had taken their amount for the bonus out on March 29th, 2024 when I requested the withdrawal.
I have a screen shot of the request and also of the approval, I'll see if I can attach it here. The request and approval are blue arrows and the purple arrow is their amount taken for the bonus I used.
Thank you very much, mommymahon3, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, mommymahon3, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
I've reviewed the situation and will see what can be done to assist, if anything else is required I'll let everyone know here otherwise just let us know when the funds arrive mommymahon3.
Best wishes,
Nick and Sunrise
Greetings all,
I've reviewed the situation and will see what can be done to assist, if anything else is required I'll let everyone know here otherwise just let us know when the funds arrive mommymahon3.
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan
Casino.Guru
Dear mommymahon3,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan
Casino.Guru
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