Sunrise Slots Casino - Player's withdrawal is delayed due to casino's payout priority.

Waited the 20 business days for the approval and withdrawal tike and have been told its been escalated twice now. Messaged today and told I'm on the pay list but it's delayed because they pay players who deposit higher bitcoin amounts.

Dear branaik, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I went through all the verifications they asked for as well and deposited the Required bitcoin deposit asked for to access my winnings. I have not made a successful withdrawal prior to this as this is my first attempt. I will post screen shots of my conversation today with customer service.

Thank you very much, branaik, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear branaik,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Sunrise Slots Casino representative to join this conversation.

Dear Sunrise Slots Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Greetings all,

I have reviewed the situation and I am pleased to report that payment was made in full on the 16th of February and and have been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Sunrise

Dear branaik,

Could you please confirm, that you have received your withdrawal?

Thank you,

Mirka

Dear branaik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear branaik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.