The player from Connecticut had submitted a withdrawal request two months prior for $500. The casino had deducted $260 without providing a reason and had not sent the remaining $236 despite assurances during multiple chats. The player's account had been verified in September 2023. Upon our intervention, the casino had claimed that there was a delay with the 3rd party payment provider. The casino later confirmed that the payment had been made on December 11th and should have arrived shortly. However, the player had failed to respond to our messages to confirm receipt of the payment, leading us to reject the complaint due to lack of further information.