Sunrise Slots Casino - Player’s withdrawal has been delayed.

I won 5000 from Sunrise slots. The first withdraw for 2500 went smooth. I did Bitcoin withdraw and it went through in 10 business days. The second withdraw has just been the run around. I got approved for 2000 Bitcoin withdraw on the 7th of February. Today is March 1st and I'm still getting the runaround. They tell me there behind and they will email me when they send it. Then I've been told twice that there escalating my withdraw so I should have it in 48 hrs but both times nothing. Please help me get my withdraw

Dear dcano6208,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you received the last successful withdrawal? Do I understand correctly that the withdrawal has been marked as "approved" for almost a month now without a change?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes my Bitcoin withdraw was approved on February 7th. They told me 7 to 10 business days and I accumulated my winnings without an active bonus. On the 11th business day I called them and they said they were backed up on withdraws and they would escalate my withdraw and to check back within 48 hrs and nothing. I called them again and they said there going to escalate it again and still nothing.

My first bitcoin withdraw was approved on January 24th for withdraw and was released with in four days. This Bitcoin withdraw was approved on February 7th and I'm still waiting

Thank you very much, dcano6208, for your cooperation. I will now transfer your complaint to my colleague Veronika (Veronika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear dcano6208,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask Sunrise Slots Casino to join the conversation and aid in the resolution of this complaint.

Sunrise slots paid me today. Thank you for everything

Dear dcano6208,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru