Sunrise Slots Casino - Player’s withdrawal has been delayed.

I was approved for withdrawal on 11/22/22 after depositing with Bitcoin. After winning I submitted ba withdrawal with the same method and despite fulfilling all subsequent requests here by I sit unpaid a month later despite being fed the 7-10 business days line over and over and now it's just I don't kknow when you will be paid but it will happen. No expectations set for when. I'm just supposed to hope it shows up I guess

Dear Joshwillmakeit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This is my first withdraw. I have passed the KYC. And I did use a no rules bonus

Thank you very much for your reply, Joshwillmakeit. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Joshwillmakeit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Joshwillmakeit later confirmed that he received his winnings, therefore we marked the complaint as resolved.