Sunrise Slots Casino - Player’s withdrawal has been delayed.

Ive been approved for 3 months for withdrawl, I call werkly, only to be told that I will be paid soon! seems like theres allways an excuse. can you help me?

Dear gilbertmorales2980,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for nearly three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for taking the time to look at the issues ive been dealing with! ive done all the verificatiin stuff! all approved, 3 months now, no payout! Im owes over 1,106! seems like 90 days is much???

thanks

Thank you very much, gilbertmorales2980, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello gilbertmorales2980,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Sunrise Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Adam

I talked to sunrise yesterday, said they are still waiting for the payment processor to pay me, it's going on 4 months now! Still no idea when ill be paid.

Greetings all,

And happy New Year to everyone!

I've reviewed your account gilbertmorales2980 and I'll see what can be done to assist. Could you kindly confirm your Bitcoin address for me?

Best wishes,

Nick and Sunrise Slots

Well, I finally got paid. I called yesterday , they asked for my crypto wallet to update, since it had been almost 4 months since winning. An hour later I was paid! I don’t know why it took so long, but thank you for your help in this matter. They did take $40 to process my bitcoin withdrawl, when i thought there was no fee??

Hello gilbertmorales2980,

I am very glad to hear you have received your payment. Regarding the fee, I have checked the terms and conditions of the casino and it seems that all withdrawals may be subject to a fee.

Can you please advise if you consider the matter to now be resolved?

Kind regards,

Adam

Yes, the matter is resolved, thanks again for your help.

Dear gilbertmorales2980,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam