Sunrise Slots Casino - Player’s withdrawal has been delayed.

I have gone through each step of the withdrawal process and it seems each step I have been asked to do something different, for instance change from Bitcoin withdrawal to a wire, which I've done, or there is some reason for a hold up. We have now reached a stage where my wire batch was sent to their 3rd party who processes it and it has stalled...it's been 3 weeks and they just give standard response that when they hear something, they will let me know. I don't feel confident at this point I'm going to be hearing anything and for them to not have more control over a third party processing company is also concerning.

I'm hoping you can help me with this! I've included the email saying my withdrawal went out in that weeks batch, I have a ton of emails I can send if needed.

Dear middlesister1209,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Do I understand correctly that it has been processed from the casino's side?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I requested my withdrawal and it was approved on Oct 5th. This is my first time withdrawing with them. On Oct 17th I was told my payment was sent out with the previous weeks batch to their third party for the wire transfer and this is where it stalls and I get no response but the standard, we'll let you know when we know, response.

Thank you very much middlesister1209 for your reply. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you!

Hello middlesister1209,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Sunrise Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

Thank you Tomas! I do hope they reply...I would love to get this resolved

Greetings all,

I have reviewed the situation and submitted a formal inquiry as to status of payment, hopefully I will have further information shortly.

Best wishes,

Nick and Sunrise Slots

Thank you, Sunrise Slots Casino, for informing us.

I will now extend the timer for an additional 7 days, please continue to keep us updated on any developments.

Best wishes,

Tomas

I received payment this morning! I really have to say that at this point I didn't expect it to happen so my sincere thanks to you for helping me out with this....I truly appreciate it!

Dear middlesister1209,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas