Sunrise Slots Casino - Player’s withdrawal blocked by casino.

I played on a free spins bonus and after completing the play through the funds above what the coupon allowed were forfeited as expected. However, I completed my verification made a deposit as their policy states only to have my withdrawal request denied by "manager override" saying it was because I used multiple coupons before depositing. I will attach the emails that I have had with them. They seem to not be aware of their own policies and keep conjuring up reasons to not allow my withdrawal.

Dear Rooomeover22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the general T&Cs and I found this:

5.Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus.

I am afraid that if you breached this rule, there is not much we could do. Please note that the vast majority of online casinos prohibit players from activating multiple free bonuses consecutively. In an ideal world, this would be enforced on a software level, however, as of now, as long as the casino states this clearly in its T&Cs, we cannot penalize the casino for confiscating your winnings, nor we are in a position to force the casino to return you the winnings.

I can only recommend that you always check the bonus T&Cs before you activate any offer and keep in mind that casinos usually do not allow this type of bonus use.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear Rooomeover22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.