Sunrise Slots Casino - Player’s winnings haven’t been received yet.

I was vip 1 offered vip 2. at time of withdrawal request coin draw was available when i tried to use it it gave an error message i was given ridiculous reasons why it was not available and different reasons at different times. Then today they said my vip status is no longer in place, and that's why i can't use coindraw . i used a vip no rules bonus and deposited clean cash before and after withdrawal request. at exact time of withdrawal request my vip status was removed, even though withdrawal is still in limbo . apparently that's the reason why i can't get a fast withdrawal. via bitcoin or use coindraw. i reversed 20,000 back in may, and it was a loss.

Dear Nikkilm123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

my account has been fully verified for almost one year no new payment method

Dear Nikkilm123,

Have you received your withdrawal from the casino yet?

Dear Nikkilm123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.