The player from the US had been waiting for a payout from Sunrise for 24 days. Their request to withdraw $100 had been delayed due to the casino being busy with other requests. The player expressed frustration over misleading information and delays. The issue was resolved as the casino processed the payment. The complaint was closed as resolved.
Sunrise Slots Casino - Player's $100 withdrawal delayed.
Amount: $100
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
I've been waiting for 24 days now for sunrise to payout now all of a sudden they are too busy with other request to payout 100 dollars
Public
Public
5 months ago
Dear Dominicl645,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost one month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
No everything is approved they even had the nerve to lie to me saying it was sent then I go back to ask what time it was sent and his supervisor tries covering for his ass saying he was confused then giving me the run around with the same copy and paste answers they give everyone don't spend money here it's a scam trap all the above
Public
Public
5 months ago
They said due to a high number of requests and winnings is why is taking so long but that has nothing to do with me hire more people or smarter people is really not that hard
Public
Public
5 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Dominicl645, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
