Sunrise Slots Casino - Player's free spin winnings not honoured.

Was offered many 13 free spins, won on two of them and they refuse to honour the winnings saying multiple bonuses where played… then why offer them if you don’t honour if you win on them… total complete scam thankfully I never deposited any money, can only imagine the hassle that would be

Hello 84r79z82bb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many bonuses did you claim in total? Do I understand it correctly that you had zero deposit in the casino?

Please note that some casinos require players to make deposit in order to claim multiple no deposit bonuses. Also deposit is required in order to verify your payment method in order to withdraw anything.

Looking forward to your answer.

Regards,

Nick

Dear 84r79z82bb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.