Sunrise Slots Casino - Player’s bonus winnings have been voided.

No rules bitcoin deposit bonus it’s deceptive I learned there are nothing but rules when attempting to make a withdrawal request a section of the account page let’s you know what your play through requirements are and your withdrawal amount even after that gives you the go ahead to request your money they still come up with the opposite of what the bonus claims to provide wich is no rules in fact it’s all the rules not one is missing when they deny your request rip off

Dear gcirigo4216,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated?

Lastly, could you please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions. Have you deposited any funds into your account?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

no i did not customer service didnt make any sense

Could you please specify which exact bonus you have redeemed and played? If there's any relevant communication, please forward it to petronela.k@casino.guru. Thank you in advance.

Dear gcirigo4216,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The bonus was a no limit no rules bonus whatever that means. I guess no limits no rules means the exact opposite. Deceptive in every way

I'm truly sorry, but you still didn't reply to my previous questions. Could you please check my previous replies and try to elaborate. Thank you very much in advance.

Dear gcirigo4216,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.