Sunrise Slots Casino - Player’s active balance has disappeared.

In the middle of game play, I noticed that my winnings had gone from over 400.00 to 100.50 in less than 10 plays, betting at 2.50 per game. I have been on hold using the customer service number they have listed (supposedly 24 hours) for three hours as I type this. Furthermore, when I try to withdraw the 100.00 that remains in my account before that disappears also, I am given very vague withdrawal options. a bank check though no details are provided as to timeframes or fees for said check, crypto Satoshi (ummmm.... huh?) and coindraw (I'm not given any details of currency or wallets that can be used) please help

Dear Lashondra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If your account is still accessible, could you please forward your cashier and game histories along with any relevant communication? My email address is petronela.k@casino.guru.

Lastly, could you please confirm that you haven’t provided access to your account to anyone else and advise if your winnings were accumulated with or without an active bonus?

I hope, we will be able to help you resolve this case as soon as possible.

Best regards,

Petronela

Dear Lashondra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I can confirm that no one else has access to my account, I am the only one

If your account is still accessible, could you please forward your cashier and game histories along with any relevant communication? My email address is petronela.k@casino.guru.

Dear Lashondra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.