The player from the US had completed the wagering requirements for a no-deposit bonus and requested a Bitcoin withdrawal of $100. Despite approval on April 8, the casino had cited their use of third-party vendors and varying processing times as reasons for the delay. After the player's complaint, we had extended the complaint resolution timer by 7 days. The player had confirmed receiving his payment 40 days after the withdrawal approval. Consequently, we had closed the complaint as 'resolved'.
Sunrise Slots Casino - Player faces a delay in Bitcoin withdrawal.
Amount: $100
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
The worst casino I've come across to date. I made a withdrawal after finish wagering their welcome no deposit bonus. I've submitted all the documents including my citizenship certification. Idk why they needed that even after my drivers license. I've deposited 10 dollars ltc. Requested withdrawal on mar 28, approved April 8th, another 10 days to send to their "3rd party bandor" and then they can't even give me a time frame anymore... But keeps repeating the same thing...
"Hello E******,
Since all of our withdrawals are sent through third party vendors, there are certain processing velocity limits that we must respect, and time frames may vary due to processor limitations and availability, that is why we can't provide an specific date on the payment"
Mind you all of these for a Bitcoin withdrawal of $100. After 36 days of inconsistent communication. Then can't even give me a time frame anymore. I play on other casinos be it sweepstakes or crypto. 1-2 days are standards.
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6 months ago
Dear ekramulp17,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Dear ekramulp17,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Update: I received my payment 40 day after my withdrawal was approved. I appreciate y'all support
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6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ekramulp17, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
