Sunrise Slots Casino - Player complains about delayed Bitcoin withdrawal.

I live in the USA I am staying in panama. I won and did the play through requirements i did everything asked of my and when I started to complain I was actually warned by the chat reps that I better not complain for my ow good. Well I qas told 7 yo 20 bus days and another 7 to 10 business days I was asked to confirm my bitcoin address 3 times and still another 7 business days nothing. I cant even get on the chat im just left waiting, today for 21 hour. Im also no.longer getting aswered from my email to the payout department ugggh.

Dear cg020763,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• When exactly have you requested a withdrawal from the casino? Is it still 'pending' in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Wow what happened to my response? I answered all if this yesterday?

Ok no i have not played at this casino Its my first withdrawl

I have supplied and had approved all required documents. Nothing in pending.

The original withdrawal request I believe was September 20th.

Thank you very much, cg020763, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you cg020763 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Sunrise Slots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Greetings all,

I've reviewed the situation and I'll see what can be done to assist, I'll post here if anything additional is required.

Best wishes,

Nick and Sunrise

Hello, Casino Guru, I'm happy to report that I have received my bitcoin withdrawl this moment! Thank you so very much for your help, amazing 👏

Carolyn

Hey all,

This did indeed go out via Bitcoin shortly after my last post, glad I could help!

Best,

Nick and Sunrise

Dear cg020763,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter