Sun Palace Casino - Player is dissatisfied with the withdrawal process.

Been told it's waiting in que to be released. No longer responding to emails. Was suppose to be vip player. Withdrawals at other casinos take 1 to 4 days. In past havecreceived funds same day to 2 weeks. They are playing games.

Dear Roseanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Do I understand correctly that you have placed successful withdrawals from this casino in the past? How many days have you been waiting for your withdrawal, please?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

We received this email from Roseanne:

"I have received funds in past. I was told on Monday it was in que waiting to be sent. 

On Thursday i was told that it would be sent next week. So they lied on Monday.

I am considered a vip player bit not treated well. They denied having sent me payments quickly on the past another lie. Have played there for many years .

Each time they decide who the bigger player is and send funds thay way. They lie to everyone. I just want my funds "

What is the status of your withdrawal – is it pending or processed? Do I understand correctly, that you requested a withdrawal last week?

Additionally, I would like to ask to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email. Thank you for understanding.

Dear Roseanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.