Dear manuelsquillantini,
Your complaint has been reviewed in detail.
In order to process your withdrawal request you need to complete the verification of your account.
You have not been asked to provide your passport. You sent your ID card and it was successfully accepted.
You deposited your game account with a non-personalized bank card. That is why you have to present a document confirming that you are the owner of the card: 535476******1985
You can provide the following documents of your own choosing:
1) A bank statement/reference that contains information exactly about the bank card 535476******1985 and that it belongs to you i.e. your name and surname will be presented.
2) A screenshot from the bank's application with the number of the bank card 535476******1985 and the fact that it belongs to you, i.e. your name and surname will be presented.
Earlier you sent documents that displayed only your IBAN - but they did not contain any information about the bank card 535476******1985
Please send one of these documents to complete the verification of your account to the e-mail of the financial department: kyc@stelario.com
Please, if you have any questions or difficulties, please contact e-mail support@stelario.com
We are always happy to help you.
Dear manuelsquillantini,
Your complaint has been reviewed in detail.
In order to process your withdrawal request you need to complete the verification of your account.
You have not been asked to provide your passport. You sent your ID card and it was successfully accepted.
You deposited your game account with a non-personalized bank card. That is why you have to present a document confirming that you are the owner of the card: 535476******1985
You can provide the following documents of your own choosing:
1) A bank statement/reference that contains information exactly about the bank card 535476******1985 and that it belongs to you i.e. your name and surname will be presented.
2) A screenshot from the bank's application with the number of the bank card 535476******1985 and the fact that it belongs to you, i.e. your name and surname will be presented.
Earlier you sent documents that displayed only your IBAN - but they did not contain any information about the bank card 535476******1985
Please send one of these documents to complete the verification of your account to the e-mail of the financial department: kyc@stelario.com
Please, if you have any questions or difficulties, please contact e-mail support@stelario.com
We are always happy to help you.