The player from Germany has been accused of opening multiple accounts. Player’s complaint has been resolved successfully.
Stelario Casino - Player has been accused of opening multiple accounts.
Amount: €271
Stelario Casino
Safety Index:Very highSafety Index
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9.0
Stelario Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi.
I have a problem with the verification at Stelario. Uploaded all documents and could not be verified as I allegedly submitted my documents to a different account.
That's impossible. I only have one account with Stelario. I also only have an email address.
Can you help me?
Thanks and Greetings
Automatic translation:
Public
Public
2 years ago
Dear 7hrd26c8qd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that you have been accused of multi-account registering?
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello, this is not possible. Nobody has access to my data. But the thing with stelario has also been settled. I had the account blocked. The live chat was highly dubious. I will not provide any casino with full bank statements for the last 12 months from a single deposit of €20.
many thanks for your help. The complaint has been resolved.
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 7hrd26c8qd, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
