Stelario Casino - Player believes that their withdrawal has been delayed.

Hello,

I've made a deposit of 854 USDT, which converted into 791 EUR.

After playing for a while, I wanted to make a withdrawal, but I couldn't because I was obliged to play 3x my deposit before being eligible for a withdrawal.

So, forced to play, I managed to reach this wager level to qualify for a maximum withdrawal of 400 EUR per transaction, with a maximum of 3 simultaneous transactions.

It was sufficient to withdraw my balance of 1,022 EUR.

Several hours have passed, and my withdrawal requests are still pending.

There's no news on this, and the support team tells me to wait for the financial department.

From my experience with online casinos, deposits and withdrawals are usually instantaneous when it comes to cryptocurrencies.

Conveniently, the deposit to Stelario was immediate, but there's no response for the withdrawal.

Not only is this not happening here, but there's also no indication as to when it would happen.

I'm hoping to receive these funds as soon as possible.

I have met all the wagering requirements, cancelled the bonuses, and provided all the necessary documentation.

Thank you for providing this platform.

Dear Simba33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is the first time I've heard of a 14 day delay.

It is very important to clarify why this process is not normal.

Very disappointed in this site.

I want to clarify that they are 1,022 EUR and not 1,022 ARS

I did not find the EUR option in your options to add the complaint.

thanks for your help

KYC COMPLETED

Dear Simba33,

Have you received your withdrawal from the casino yet?

Hello, I received the full refund 5 days after ordering it.

Only for 400 Euros since due to fatigue I have canceled the rest of the withdrawal orders

I DO NOT RECOMMEND THE SITE TO ANYONE WHO PLAYS MORE THAN 500 EUROS IT IS A SUPER SLOW SITE AND LIMITED IN CUSTOMER RESPONSE SERVICE AND PAYMENT PROCESSING

Dear Simba33,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru