The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player got verified.
Stake7 Casino - The player struggles to withdraw his balance.
Amount: €504
Stake7 Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The casino just won't pay out and keeps asking me for new documents. I deposited with 3 different credit cards and from 2 different checking accounts. The casino does not make payments to the Santander Bank. Also not to the credit cards. They then asked for documents from the current account, which I have already submitted. I deposited a total of around 1200 euros and now have a payout of 504 euros. So that my loss is not so high I just don't get that yet...
Automatic translation:
Public
Public
1 year ago
Hello sergiomanca,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake7 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
