The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Stake7 Casino - Player’s deposits have never been credited to his casino account.
Amount: €140
Stake7 Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I made 2 deposits of €70 each via VOLT at the casino. This money was debited from my account but not credited.
I contacted the casino about it, they promised to take care of it, but nothing happened.
Please help me clear things up as I am very happy with the casino.
Kind regards
Automatic translation:
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1 year ago
Dear JuGl09,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if these were your first deposits in this casino? Have you contacted your payment provider already? Ideally, they should be part of the investigation too.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Yes,
I contacted the Casino.
They promised to research the case, but I didn't get any Updates or answers
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1 year ago
Have you contacted your payment provider already, please? Ideally, they should be part of the investigation too.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, JuGl09, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
