Stake7 Casino - Player’s deposits have never been credited to his casino account.

Hallo,

ich habe beim Casino 2 Einzahlungen von jeweils 70€ via VOLT veranlasst. Dieses Geld wurde von meinem Konto abgebucht, aber nicht gut geschrieben.

Das Casino habe ich in der Sache kontaktiert, man versprach sich darum zu kümmern, aber passiert ist nichts.

Bitte helfen Sie mir, die Sache aufzuklären, da ich mit dem Casino sehr zufrieden bin.

Mit freundlichen Grüßen

Dear JuGl09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if these were your first deposits in this casino? Have you contacted your payment provider already? Ideally, they should be part of the investigation too.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes,

I contacted the Casino.

They promised to research the case, but I didn't get any Updates or answers

Have you contacted your payment provider already, please? Ideally, they should be part of the investigation too.

Got the money back since yesterdays. PLease close the case

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, JuGl09, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru