Stake Casino - The player's dissatisfied with the casino's RTP.

Jovana

You're games are rigged

My friends and I all played one at a time

There are 5 of us

Hi there.

Thank you for contacting us.

How can we assist you today?

We all used our dollar and played the same game

The game was exactly the same and all of us lost all of our spins

All 5 of us

We did very cheap spins

The game is rigged

It's not random

One of us would have seen different results if your original game was random

But it's not

And you can't say it's luck because there are 5 of us

5

All exactly the same results

Each of us did about 20 spins

Hey there.

If you believe you had an issue with a certain round, feel free to send us the game ID and we will have a look into it.

Of course, all 5 of you.

Why are you trying to pretend to help us out with a scam by pulling another one?

Who does that?

Did you read my previous message?

You checking the game doesn't ensure the fairness

What does, then?

Everyone knows all you do is make sure the game payed us right during the scam

Not that it was for sure being fair with the wins and losses

So can you tell me how that helps us out with the game only dealing out consistent all losing spins

Once you have the ID, please send it to us and we will look into it.

What?

So you are locked into you making sure the scam paid the round out right?

That's all your going to do about it?

Yes, once you have the ID that needs to be checked on our side, please let us know.

As for your luck, I hope it will change for the better soon - as all games here depend on your luck and there is no way we can affect your gameplay.

You are not going to tell me why we all played about 120 bets all losses on 5 different accounts?

Um

5 ppl can't all have the same luck

That's impossible unless it's rigged

5 people

You advertised fair and random games

Not me

Please read my previous messages again.

Did you read mine?

I'm the one who needs help

I'm the customer

Yes, and we are willing to check if there's an issue.

Do you need help with locating the game ID's, please?

I know the difference in help and a scam

You are not reading what I'm writing

Or you just are enforcing the scam

I am not sure what assistance exactly do you need, sorry?

I don't want to know if the game paid out the scam properly

That's what kind of support you are giving me

I want to know why the game is scamming us period

I am not sure what that is, but if you need assistance, let us know :)

Also, please don't send such pictures or spam, as it will lead to the ban on the live support.

Why are you not telling me why we are seeing g proof the games are not fair and tandom

Random like your web site says

All 5 of us played our dollar

About 20 to 30 spins each

We all watched each other play one at a time

Please, once again - if you need any help or checking the game ID's, we will make sure to do so - just send us the ID's.

The game performed exactly the same and one of my friends says this is hoe it is for months and then all the sudden you will win and win and win and then it will be like this again for months

How

So how is this fair and random if all of us are seeing the same results

OK let's try this your way

Watch I bet you anything you are going to stone wall me

Like you are oding5

Do you know I have proof what you are doing is classic scam behavior

It's textbook

To the T

I'll humor you though

Watch this

Take your time.

https://stake.us/casino/home?iid=house%3A6002149809&modal=bet

OK how about these

You may check our Fairness modal here, where you can verify the validity of your games:

https://stake.us/provably-fair/overview

I checked that already

But nowhere on that page states why 120 games between. 5 people all perform exactly the same when it's supposed to be fair and random

Do you?

At least one of us would have seen a different result

As a matter of fact if you go to cryptogambling and you read the statement made by them. They say people are not supposed to lose all the time

It's supposed to be win some lose some

Not lose all the time

You may all refer to the Fairness modal, and if you had an issue with a specific round - please reach out to us so we could check.

This is all purely a matter of luck, and we're sorry to hear you haven't been getting the results you're looking for.

That's a big issue they describe Is the ability to see wins

What?!?!??!

You are trying to tell me

5 people

Unfortunately, you are not reading the messages you receive from us, so kindly do so.

All have the same luck

Bullsjit

What¿¿

I read all your messages

Read this

That's what every one of our histories look like

Exactly almost

Oh there is a lot more

Alllloooot more

Let's see who doesn't read who's messages

You are textbook scammers

Like on the dot

I am truly sorry to see that, but as you should know all the games depend on the luck.

When you see that your luck is not good in one

Dear jimsanders52054,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

No sir I can show you my history and I can promise you there is no sometimes you do, and sometimes you don't. There is a certain and guaranteed no I won't even see much winning at all. Only once or twice in weeks. That's a fact

Hello jimsanders52054,

Unfortunately, based on the screenshots provided it is not possible to tell whether those bets are winnings bets or no and they do not show any irregularities as well.

Is there any actual proof that would show that the casino is manipulating the games?

Yes. Excuse me for being blunt and confused. Are casino's given a free pass to defraud and cheat it's customers out of their hard earned money 99.8 percent of the time they bet, while they lie to our face blaming the victims luck and for trusting the casinos statements and guarantees, just to constantly get scammed out of their money? Since when are we to see none of the games actually describe anything the casinos tell us and be fed a steady repetitive pattern of guaranteed losing algorithms that just spam customers with worst case scenarios, while they give themselves unbelievable luck while they tell us the games are random and fair? Example being; how does the casino seem to hit nearly impossible odds to overcome a customers more likely probable odds if the game was really random and fair? How can we count on a nightmare 99.8 percent of the time just so the con artists can measure their games expected win/loss ratio based on an unreasonable and unrealistic number of spins? This is standard business practice just so that the casinos can allow the providers to predetermined a suicide run for people's finances and feed on their hopes and dreams like vampires. All the algorithms target the customers early on during the runs with nearly endless streaks of one sided, bias, and relentless finance feeding. This is only made possible with the false advertising to such people into an intended addiction with its sole purpose to overflow the casinos pockets at the expense of neglecting customer complaints which are backed with proof. Thousands of customers spam their supports with verified patterns of a million ways to lose and maybe .05 percent chance to win. This has become standard practice for these casinos. They are getting away with it by deceiving customers and betraying their trust. They make false claims that the original games they provide allow us to have control over our own luck by giving us the ability to change the seed. They control the entire system and the system manipulates the direction of each seed change. The system only considers our wish to change the seed and will only actually provide it if it is permitted by the casinos preset greed settings. Customers are getting obliterated out here at every single casino. They just copy each other when they find out they are all getting away with it. They offer us the idea of safety and having a trusting service by staging a useless customer service front that only ends up Contradicting the entire reason for its existence. The only thing the customer service is capable of is copying a blueprint of false statements. Statements claiming they have no control over their rogue software because they just bridge the gap between the customer and the provider. The casino branches out with the purchase of a well known unregulated license and a platform that the head of the snake offers. These platforms are even advertised to have full control over every aspect of these businesses with a wide variety of tools to cater to the casinos every need. Alerting employees to incoming losses that people suddenly lose connection to during streaks of good luck. The casinos make false claims that the games are frequently tested by unheard of and unseen companies ensuring casinos operate within the bogus regulations that are not enforced. These tests are not provided upon the guarantee to the customer. There are no phone numbers available to contact support. The casinos use shady means of payment. Crypto currency eliminates the justified charge backs they would get with payment systems backed with federal insurance that complies with consumer trade laws. This would not all be possible without the assistance of self proclaimed consumer complaint web sites that enforce the casinos proof of scam terms and conditions that technically are null and void because of the fraudulent foundation being the bread and butter of the criminal organizations income. You as well are jam packed with statements and guarantees to the public self proclaiming a noble cause while making the abuse the customers endure an industry standard to be expected. Butchering the English language and contradicting the meaning behind each word chosen to describe treachery. You too are provided with proof that these casinos are unloading losses followed by more losses back to back favoring the casino and taking any money won right back. The wins never happen consecutively because the casino has to keep our balance below an amount that would eliminate the desire to withdrawal. Our minimum withdrawal amount is ridiculously higher than we can accumulate with the drought of fair and unmanipulated game play. Thank you for going along with these scammers demands and giving them the power to do what they do. You even have the customers flooding you with eternal losses proving that they don't win and giving that your blessing. I get more help from the scammers than you offer. Again... thank you.

Hello jimsanders52054,

As I mentioned above, the screenshots do not show any proof that there would be any irregularities. Your betting history clearly contains winning bets too.

Please note that we will be forced to close the complaint if you can't provide a relevant evidence of your claim.

Will be waiting for your answer.

Dear jimsanders52054,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.