The player from Finland is requesting a refund in the name of his underage child who has managed to deposit funds into casino account. The case was redirected to the regulator, and we will update it according to their decision.
Stake Casino - Player’s underage child has managed to access the casino website.
Amount: €250,000
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Unresolved
Our verdict
Waiting for decision of regulator
UNRESOLVED
Case summary
1 month ago
Public
Public
9 months ago
Dear Waled99917,
We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.
If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at jozef.k@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.
Best regards,Jozef
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