Stake Casino - Player’s requesting a full deposit refund.

Hi, I would like to exhibit my issue, and hopefully, I can find a solution. Specifically, I registered at Stake.com on 10th December without the awareness of the prohibition of the platform in the Netherlands. However, during my verification, I submitted a pay slip as proof of funds which is rejected by Stake’s KYC department. Moreover, my payslip indicated clearly the funds I used to deposit originated from the Netherlands. As a result, Stake should have put out instant measurements to prevent me from betting on their platform but they keep letting me use their platform which I am not aware of the prohibition of the platform. I hereby request Stake a refund of my initial deposit which is approximately 192044 at the date of this letter. This amount includes 14221.661 Matic, 159297.1609 BUSD, 14729.1504 USDT, 1.130867 LTC, 91.98 XRP, 30.487828 TRX, 0.165157152 ETH, 0.1995 BNB.

Dear Kadrenguyen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

Oh! I got it! Thank you so much!

Kadrenguyen,

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.