Stake Casino - Player's bonus is delayed and communication is blocked.

They send me a mail of one offer after I completed I haven't received my bonus and they block my chat and not replying on my email please help me.

Dear Akyk2129,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please forward me the promotional email you received from the casino at veronika.l@casino.guru?

Have you fulfilled the requirements needed to receive the bonus?

Has the casino customer support explained to you why the bonus has not been granted to you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I fulfilled the condition. I haven't received my bonus they don't reply my emails.

Could you please specify the exact date you made the deposit for which you would like to receive the bonus?

How much money did you deposit and which payment method did you choose?

Could you kindly specify if you passed the KYC verification?

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

20 may 2024

Deposit amount 2000 crypto

Yes kyc completed

Did you play with the 2000 INR you deposited, or is it still untouched in your account? Please note that if players do not receive the bonus they were expecting, they should contact customer support immediately. If you begin playing with your deposit without the bonus, it generally means you are no longer entitled to receive that bonus afterward.

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

First of fall this is promotion email like deposit 2000₹ and wager 2000₹ u receive 2000 bonus like this and i complete all steps. Still my bonus not received.

Please answer my question. Did you play with the 2000 INR you deposited back in May?

Yes after wager I have to receive the bonus.

Could you please show me the screenshot of the deposit transaction you made on 20 May?

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.