The account of a player from India was placed in "withdraw only" mode. We requested additional information from the player regarding any pending withdrawals, confiscated winnings, and account verification. Despite extending the response time by 7 days, the player did not provide the necessary details. Consequently, the complaint was rejected due to lack of response.
Stake Casino - Player’s account is in withdraw only mode.
Amount: 10,000 INR
Stake Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Dear glennjohny267,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue.
I’m afraid I will need more information regarding your problem. Please could you elaborate?
- Is there any withdrawal pending on your account?
- Has the casino confiscated any of your winnings?
- Have you completed account verification?
- What assistance do you require in this situation?
I will be waiting for your reply patiently.
Best regards,
Tomas
