HomeComplaintsStake Casino - Player’s account is in withdraw only mode.

Stake Casino - Player’s account is in withdraw only mode.

Amount: 10,000 INR

Stake Casino
Safety Index:Above average
Submitted: 28 Jun 2024 | Case closed : 15 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The account of a player from India was placed in "withdraw only" mode. We requested additional information from the player regarding any pending withdrawals, confiscated winnings, and account verification. Despite extending the response time by 7 days, the player did not provide the necessary details. Consequently, the complaint was rejected due to lack of response.

Public
Public
4 months ago

Withdraw Only mode

Your account has been placed in withdraw only mode.

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Public
4 months ago

Dear glennjohny267,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue.

I’m afraid I will need more information regarding your problem. Please could you elaborate? 

  • Is there any withdrawal pending on your account?
  • Has the casino confiscated any of your winnings?
  • Have you completed account verification?
  • What assistance do you require in this situation?

I will be waiting for your reply patiently.

Best regards,

Tomas


Public
Public
4 months ago

Dear glennjohny267,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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