Stake Casino - Player requests a full deposit refund.

Hello, I have been gambling on this casino for over 2 years now, having a proper gambling addiction and depositing every penny I can every time I get a hold of crypto, I have deposited many times due to my gambling addiction and tried casino games, sports betting and everything im a Gold VIP, I have gambled way more than 5000 and deposited however I would like at least that amount refunded as I am an underage gambler , and I strongly feel like they should have a strong KYC in place to prevent people from gambling and make their lifes more depressing, I know I am only 16 years old, however I gambled alot of money and it saddens me as I literally do not have a penny or anything I could spend on myself or even sold my PC last year to gamble it away in hopes of higher yields of reward purely cause of Stakes terrible KYC procedures, I felt like by now considering I am a gold vip not that far away from platinum I should have been KYC'ed by now, however I havent, and I should have a decent reimbursement of the funds deposited in crypto at least. Thanks. However, if you do contact me please don't use the one that I have listed on the private information tab, I have lost the access to that email however I can still login as I have a phone 2fa and can deposit and withdraw. Thanks.

Dear Matenko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what DOB did you submit when registering your casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I cannot quite remember, considering it was 2 years ago or 3 when I created my account, however if I were to do one itd just any random one to be over 18, but despite that I still do not agree that I am gold VIP wagered over 300k$ in bets and I have not been KYC'ed yet, as young gambling addiction is pretty bad, and should be stronger security against underage people and it shouldn't be only off some simple DoB registration that you can easily fake

I agree that it would be ideal if a player is verified right at the beginning when opening an account. However, this is not a standard procedure yet. Could you please advise if you submitted any personal documents for the KYC verification or if you informed the casino at least once during these two years that you have a gambling problem?

I have, however I did not state my age

Could you please forward any supporting evidence that you informed the casino about your gambling problem? My email address is petronela.k@casino.guru. Additionally, please provide your picture ID since you stated that you are still underage.

Dear Matenko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.