Stake Casino - Player complains that he didn’t receive cashback bonus.

A week ago I received my bonus for lvl, wager which they gave me recharges for 14 days and they only gave me 3, I had more than 50 dll left to owe.

Today they gave them the bonus and they didn't give it to me why they don't want to, they don't give me any reason or anything why they can't tell me which is approximately 1000 dll, nobody gives me an explanation, they just won't give it to me they say.

I have proof of what I say

Dear arielkoronel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Yes, I have already exchanged many, I have more than 1 year, except for yesterday, which was the bonus of the month, which they did not want to give it to me, and last week I only charged it for 3 days because they lowered it from 6 dll a day to nothing, but no They didn't give me a reason, they just tell me that they can't tell me due to policies but I have screenshots of the conversation

I'm afraid I do not understand completely. Could you please forward a screenshot of your bonus history and any relevant communication to petronela.k@casino.guru? Thank you.

Dear arielkoronel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.