Sportiumbet Casino - Player's VIP status suddenly removed.

Having been a part of Ganabet for over 11 years, the management changed and they stripped me of my VIP status without notification. They did not validate and offer me a 50% bonus on my deposits, arguing that I was simply no longer a VIP. All their chats are linked and they only left me on read and did not attend to me, my agent even blocked me. They went from being the best to the worst casino in Mexico.

Hello Damian296,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportiumbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did the casino change your VIP status? What affect does it have on your account besides the bonuses? When was the last time you spoke to the casino and what was it about?

Please keep in mind that every VIP system or bonuses are just a good-will of the casino and they may change or remove it from the player at any time.

Looking forward to your answer.

Regards,

Nick

If correct, I change my status without prior notice in addition to my bonuses

The timing of my withdrawals changed and the agent's attention

The deposits I made that day were part of the monitoring I had in 1 game and not receiving them made me not enjoy the game, I haven't spoken to support for 15 days, the communication is terrible

Dear Damian296,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. 

However, even if your casino VIP status has been downgraded, we are unable to compel the casino to reinstate your previous status. Each gambling establishment has its own VIP tiers, and we cannot dictate the rules or determine who should be upgraded or downgraded. This principle aligns with our approach of not intervening when a promotional offer is not granted to a player. The casino itself determines how it categorizes players into different levels and establishes the criteria for such classification.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Nick

Dear Damian296,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.