Sportiumbet Casino - Player’s account was blocked after a promotion dispute.

The casino Esportiumbet offered a promotion where they would return 50% of the losses you had in the game. I played 400 pesos and lost them, so according to the promotion, they should have returned 200 pesos to me. However, they didn't return anything. When I contacted customer service to clarify, they told me that a report had been generated and that it would take 24 to 48 hours to resolve. It's now been over 8 days, and every time I ask, they tell me the same thing—that the corresponding department hasn’t resolved anything and that I need to wait. It's been 8 days that they’ve been telling me the same thing, and they initially said it would take 24 to 48 hours. They even responded rudely and blocked my account just to avoid fulfilling the promotion.

Dear Wicho664,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportiumbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino closed your account?
• Did the casino withhold any withdrawable balance?
• Could you please share which specific promotion the casino failed to activate on your account? Forward me the email promotion via email or post a screenshot here. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Well, I can't share the promotion even though I would like to because the casino has already removed it from its platform and it was not a withdrawable balance because they blocked my account because it was a promotion that was not valid for me. On the contrary, they told me that because I had many accounts and I told them that it was not like that because the only account I have with them is the one with which I had reported the case and what's more, I already have my account verified by them and well, how. I will have more accounts if only one is used after verification and they blocked my account for that reason. The promotion is not valid and my case is not resolved

That's why I can't send you the screenshot of the promotion in advance. I thank you for having taken my complaint about the casino and well, it's also been 4 times that they've done the same thing to me and well, I don't know why everything was fine at first. I played and I am a frequent customer of that casino and I have already made withdrawals and they gave me the promotions and there was no problem but then they started with that and well I told the customer service people and they just didn't take my messages and if they did they took it very Poko and they blocked me and then they unblocked me and with the promotions they also no longer gave them to me and I told them and they did not take my complaints

I want to know what the end of the complaint I made about the sportiumbet casino

Thanks for your replies and patience.

Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

If there is no real money balance on your account, we cannot force the casino to keep your account open or for them to credit you any bonus money.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint.

Thank you, don't worry, I already knew that they can't help those of us who don't have money. If I didn't have reasons, I wouldn't complain about anything and how are you going to see money in my account? Well, the people at that casino canceled it, but it's okay, I don't know. worry about it staying. I don't have enough money for those guys, nor do I lack them, but now they're all a bunch of cheaters.

Dear Wicho664,

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.