The player from India deposited funds via LTC but claims only half was added to their account. The player is disappointed with the casino's inability to resolve the issue. We rejected the complaint because the player didn't respond to our messages and questions.
Sportbet.one Casino - Player reports incomplete deposit.
Amount: Ł0.16
Sportbet.one Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
I have deposited 0.26 ltc and money transfered via ltc successful done , but in aportsbet they not added , they added only half of my deposit , and they not able to help me on this , I mean this is clearly fraud sacm by sportbet casino.
#fraud casino sportbet
#scam casino sportbet
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1 year ago
Dear Mohitkb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account?
I can see that the casino is fully aware of the technical issues related to its payment provider and credited an additional 0.1 LTC to your real balance. Could you confirm it, please?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear Mohitkb,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
