CrownPlay Casino - Player feels scammed by casino's support and bonuses.

I have never come across a worse online casino site in all the years I have been playing. I have lost a fortune and have not received a single reward other than some fake coins and some hooks that never catch anything. Also, the VIP levels do not go up at all. I made a deposit with the offers they have and I did not receive them automatically like every other company and because I played my money I am not entitled to the bonuses. The chat says 24/7 and you never find them the same message zendesk not available. They answer the email so they remember it and always an automated message away from the scammers.

Dear karamalikhsa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

We sincerely appreciate your understanding of the situation and apologize that we couldn't be of more help.

Best regards,

Nick

Dear karamalikhsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.