The player from the United Kingdom had been allowed to open an account and deposit £150. However, the money had been taken by different unrelated companies, possibly without a license, and the casino seemed unresponsive to her requests for refunds, as it allegedly did not accept UK players. The player stated she had lost her deposit and was not able to withdraw any winnings. We had explained to her that we couldn't assist with complaints related to licensing regulations and policies, and suggested she should have only played in casinos licensed in the United Kingdom. Due to the player having played away her deposit, we were unable to assist further and the complaint was rejected.
Spintime Casino - Player is asking for a refund.
Amount: £150
Spintime Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Spintime Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
10 months ago
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10 months ago
I was allowed to open an account and deposit £150 with this casino . When I looked on my online banking my deposits had gone to different companies who I had never heard of unrelated to this casino . I have read online reviews and they say they do not accept UK players but they allowed me to register. I believe they are also operating without a licence . I have asked for a refund of my deposits as I shouldn’t have been allowed to play at all as I live in the UK. They wouldn’t have paid out if I had won. I have emailed several times but no reply
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10 months ago
Dear Lynne258,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Spintime Casino.
Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules. I can only recommend you do better research next time and play only in the casinos licensed in the United Kingdom.
Could you please advise what the current balance in your account is? Do I understand correctly that you played away your whole deposit?
Thank you in advance for your reply.
Best regards
Veronika
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10 months ago
Hi yes I did play away my deposit but I should never have been to allowed to register in the first place . What would have happened if I had won thousands? They still wouldn’t have paid out ! They have blocked my account now but still send emails to me . It’s shocking
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10 months ago
These are hypothetical situations. However, if they occur, we investigate each case individually. Generally, we support the player if they access the casino website without using any VPN or IP-masking software and provide accurate personal information during registration. In such instances, we proceed with the investigation and request the casino to pay out the player, even if their country is on the list of restricted jurisdictions. It is crucial for casinos to block access to forbidden countries, either through software or by excluding those countries of residence from the registration form.
If you played away your deposit, I am afraid there is nothing we can do to assist you. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
