The player from Germany has three pending withdrawals of €500 each, with the first one delayed for 11 days. The casino attributes the delay to increased withdrawal requests and has promised to escalate the issue but the player remains concerned about the status of her total remaining balance of €5000.
Spinit Casino - Player’s withdrawal is delayed.
Amount: €1,500
Spinit Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Spinit Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 37m 43s
Case summary
11 hours ago
Public
Public
20 hours ago
Translation
Hello,
I initiated 3 withdrawals of €500 each, but the first withdrawal has been pending for 11 days. I keep being informed about increased withdrawal requests, which is supposedly causing the delay. For the past 3 days, I've been assured that an email will be sent to the finance department and that I can expect my transfer soon.
In total, I have about €5000 left in my gaming account. I'm starting to worry that I might not receive this money…
Could you please help me?
Best regards
Automatic translation:
Public
Public
13 hours ago
Dear DerProfessor,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinIt Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
