The player from Germany had three pending withdrawals of €500 each, with the first one delayed for 11 days. The casino attributed the delay to increased withdrawal requests and promised to escalate the issue, but the player remained concerned about the status of her total remaining balance of €5000. The issue was resolved when the player confirmed that the money had been paid out. The Complaints Team marked the complaint as 'resolved' after receiving confirmation from the player.
Spinit Casino - Player’s withdrawal is delayed.
Amount: €1,500
Spinit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Spinit Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Hello,
I initiated 3 withdrawals of €500 each, but the first withdrawal has been pending for 11 days. I keep being informed about increased withdrawal requests, which is supposedly causing the delay. For the past 3 days, I've been assured that an email will be sent to the finance department and that I can expect my transfer soon.
In total, I have about €5000 left in my gaming account. I'm starting to worry that I might not receive this money…
Could you please help me?
Best regards
Automatic translation:
Public
Public
1 month ago
Dear DerProfessor,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinIt Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Translation
Hello Thomas,
thanks for the reply.
I have already successfully made several withdrawals totaling €750 within 3 days.
Everything about the Mastercard method which worked without any problems.
According to my account information and upon request to the LiveChat support team, verification of my account is not necessary.
My winnings did not come from bonuses. I deposited a total of around €2000 at the casino and played my way up and made withdrawals over and over again, although the last three withdrawals of €500 each (the oldest requested on November 23rd and 24th) have not yet been paid out.
Thank you very much for the help
Automatic translation:
Public
Public
4 weeks ago
Thanks for your reply.
Do your cashouts continue to be paid out to your bank account?
Are there any other obstacles to receiving the payout? if your withdrawals are stuck, please let us know and we'll assist you.
Public
Public
4 weeks ago
Translation
Hey Tomas,
today the money was paid out.
many thanks
Automatic translation:
Public
Public
3 weeks ago
Dear DerProfessor,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
