Spinfinity Casino - Player's deposit hasn't been credited.

I contacted them and let them know that there was an issue during the deposit situation where the old address most populated into the new coupon there for the withdrawal went through and I didn't receive no money towards my account or a bonus and was wondering if you could get it resolved and they could not solve it then because the cashiers were closed ask for any incentives they deny it so now I'm out of money and pretty upset that I went with his Casino.

Dear Falisha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you made a deposit, but it hasn't been credited into your casino account?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

It got resolved....

Awesome news, Falisha! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.