The player from the US is experiencing issues with deposits. The player later confirmed that the problem was resolved.
Spinfinity Casino - Player's deposit hasn't been credited.
Amount: $22.5
Spinfinity Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I contacted them and let them know that there was an issue during the deposit situation where the old address most populated into the new coupon there for the withdrawal went through and I didn't receive no money towards my account or a bonus and was wondering if you could get it resolved and they could not solve it then because the cashiers were closed ask for any incentives they deny it so now I'm out of money and pretty upset that I went with his Casino.
Public
Public
2 years ago
Dear Falisha,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you made a deposit, but it hasn't been credited into your casino account?
Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Awesome news, Falisha! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
