Home Complaints Spinfinity Casino - Player complains that he didn’t win anything.

Spinfinity Casino - Player complains that he didn’t win anything.

Amount: $20

Spinfinity Casino
Very good reputation
Submitted: 10 Oct 2021 | Case closed : 19 Oct 2021
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

1 year ago

The player from United States is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.

Public
1 year ago

Near miss disaster. My rtp was 75%. I only met like 400 of 5000 dollar wager. This place didn't even offer me a bonus to compensate. What a waste of money. I will never ever come here again. I saw so many near misses I thought for sure I was bound to hit but never did.

Public
1 year ago

Dear David,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Public
1 year ago

It’s ok . I just wanted this for record. I don’t expect anything.

Public
1 year ago

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will now close this complaint. Thank you for your understanding.

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