The player from United States is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.
Spinfinity Casino - Player complains that he didn’t win anything.
Amount: $20
Spinfinity Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 month ago
Public
Public
2 years ago
Near miss disaster. My rtp was 75%. I only met like 400 of 5000 dollar wager. This place didn't even offer me a bonus to compensate. What a waste of money. I will never ever come here again. I saw so many near misses I thought for sure I was bound to hit but never did.
Public
Public
2 years ago
Dear David,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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