SpinCity Casino - Player’s withdrawal is delayed.

This is outrageous! I have been waiting for over a week to withdraw 1700 PLN from Spin City Casino, even though the process was supposed to take 24-48 hours. Your constant "please wait" is a joke!

I demand an immediate withdrawal. If I don't receive my money now, I will be forced to take legal action.

Dear EliaszMaciejewski,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I waited too long for the casino to pay me my funds. Unfortunately, I had to cancel the transaction due to technical problems and now I have to wait again.

Thanks for the reply.

If your issue persists:

• Could you please provide a screenshot of your withdrawal request with the status visible?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

After many days of waiting, I finally received my payment of PLN 1,700, although it was only supposed to take 24-48 hours. I see I'm not the only user who has this problem. This looks like deliberate delays on the part of the casino to discourage people from withdrawing. Even though I finally got my money, I have no intention of continuing to play at this casino.

Dear EliaszMaciejewski,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru