The player from Germany is having a negative experience playing slots in the casino. We closed the complaint because the player wasn't able to provide us with sufficient evidence.
SpinCity Casino - Player's experiencing technical difficulties while playing slots.
Amount: €2,000
SpinCity Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
SpinCity Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Here you get ripped off, the different slots keep moving up or down so that you haven't had a single free game! Lost €2200! I complained and got the answer that it can't be, our partner maintains the slots regularly so that such a problem doesn't exist!
Automatic translation:
Public
Public
1 year ago
Dear dqyy9kvktq,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please explain what the dispute value refers to? Are you able to access your game history or request it from the game provider? Could you please describe the issue in more detail?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Thank you in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
The slots have constantly moved up or moved forward. I complained about that!
Automatic translation:
Public
Public
1 year ago
I am afraid I will need more information about the problem, dqyy9kvktq. Could you please explain if you have access to your game history? Are the bets where the issue occurred included in the list in the game history? What feedback have you received from the casino regarding these technical issues? I'll await your reply.
Public
Public
1 year ago
Translation
No, unfortunately not, at least that's what the support said! The casino operators have said that this cannot be, their slots are being serviced, checked and problems described like this would be the first thing you would hear and I said that would be a protective claim and I was kicked out of the chat!
Automatic translation:
Public
Public
1 year ago
I fully understand your frustration. It's obvious these issues can happen from time to time. Unfortunately without any evidence, we cannot build a case. We would like to help but it's impossible for us at this time. If you come across any evidence that would help us proceed, don't hesitate to contact us.
I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into issues with any online casino in the future. I will now close this complaint. Thank you for your understanding.
