SpinBetter Casino - The player struggles to withdraw.

I am dealing with the same issue as many others and this needs to be solved. I have deposited $250 CAD via Interac e-transfer. They so easily accepted my money. When I went to withdraw $900 after risking losing all of my hard-earned money, I see that the withdrawal method is not even there. Why would a licensed casino accept money via Interac e-transfer and not have the option to withdraw via Interac e-transfer, when they state that you can only withdraw using the same method you have used to deposit. This is clearly a scheme to prevent you from withdrawing any winnings. I contacted support and they told me that sometimes the withdrawal method can "disappear" due to technical issues, and to wait until it "reappears" so that I can make the withdrawal.

I am writing this complaint in order for the casino to act within Licensing regulations and fix the technical issue and add the same payment method that I used to deposit so that I can withdraw my winnings. I have also made a complaint with the licensing commission via email and am waiting for a response.

I have uploaded 2 screenshots showing the payment methods used to deposit and the payment methods used to withdraw. This is completely unfair.

Hello kalvinrauma,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if did try to use a different payment method to withdraw, What did the casino respond to you when you contacted them with this issue?

Please note that it is completely common that a method used for deposit can't be used to withdrawal. You simply have to chose a different payment method which fits you the most.

Looking forward to your answer.

Regards,

Nick

Dear kalvinrauma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.