HomeComplaintsSpinBetter Casino - The player's withdrawal is delayed.

SpinBetter Casino - The player's withdrawal is delayed.

Amount: 2,000 ₴

SpinBetter Casino
Safety Index:High
Submitted: 22 Jul 2022 | Case closed : 10 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for 3 days. The complaint was closed as the player stopped responding.

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2 years ago
Translation

Money is not withdrawn from the account! Neither technical support nor an accurate answer to the mail. Write, wait seven days!

Automatic translation:
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2 years ago

Hello marink93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

My account is not verified. I tried to pass the verification, but I was told in the support chat that it is not necessary. (a separate button on the website where you can pass it

Automatic translation:
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2 years ago
Translation

They say that if a verification is needed, they will write it themselves. I write to them every day, in the support chat and even by mail. I won this money by making a deposit on my funds, without any bonuses.

Automatic translation:
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2 years ago

Hello marink93,

As I mentioned above, the withdrawal might take up to 14 days. I can only recommend you to wait for now and let us know in case of any update.

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2 years ago

Dear marink93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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