The player's withdrawal is delayed for 3 days. The complaint was closed as the player stopped responding.
Money is not withdrawn from the account! Neither technical support nor an accurate answer to the mail. Write, wait seven days!
Hello marink93,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
My account is not verified. I tried to pass the verification, but I was told in the support chat that it is not necessary. (a separate button on the website where you can pass it
They say that if a verification is needed, they will write it themselves. I write to them every day, in the support chat and even by mail. I won this money by making a deposit on my funds, without any bonuses.
Hello marink93,
As I mentioned above, the withdrawal might take up to 14 days. I can only recommend you to wait for now and let us know in case of any update.